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Manager of Financial Applications

Date: Nov 20, 2018

Location: Philadelphia, PA, US, 19107

Company: CHOP

Job Description

Req ID: 21119

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Manager of Financial Applications is responsible for ensuring production stability, enhancement prioritization and delivery, operations support on major projects, as well as collecting and tracking to metrics for operations improvement. This includes planning, development, implementation and ongoing support of information technology applications in alignment and collaboration with business owners across multiple domains. 


This specific team supports administrative services in these domains: Finance and Accounting (Hospital, Research, and Practice Plans), Financial Decision Support and Budgeting, Travel and Expense Management, Contingent Labor Management, Accounts Payable, Supply Chain and Materials Distribution Management, Human Resources and Talent Management, Payroll, Time and Attendance, Administrative Scheduling, Labor Productivity, the CHOP Foundation.


Strategic business applications supported include Infor Lawson, MHC, StrataJazz, Onbase, Par Excellence, Kardex Remstar, Kronos, Concur, SuccessFactors, and numerous integrations with internal and 3rd party service providers. This position would also be involved in a full suite Workday implementation (HCM, Payroll, Finance, and Supply Chain).  

Job Responsibilities

•    Establishes team vision, mission, yearly operational goals and tactical plans in alignment with key customers, IS and the organization as a whole.
•    Creates monthly dashboard/status report to show progress with tracking towards goals as well as identification of improvements needed to meet/surpass goals.  
•    Facilitates and negotiates prioritization of service requests with business leaders based on strategic drivers and business value (ROI).


Application Support
•    Leads application support functions. Oversees and enhances processes to ensure system reliability, stability, data integrity and recoverability.
•    Establishes service level agreements with customers and operational level agreements with other IS service units. Accountable to deliver on these.
•    Ensures that processes are in place to identify and resolve application problems.
•    Coordinates activities of the support team to maintain service levels and resolve issues.
•    Creates and communicates metrics against support goals.
•    Manages work request intake, scoping and scheduling.


•    Develops and maintains documented procedures for management of systems and environments.  Implements and enforces procedural standards.  
•    Maintains system documentation for current technical environment and system configuration.


Application Life Cycle Management
•    Manages the development and deployment of new applications, systems software, and/or enhancements to existing applications within the defined portfolio.
•    Reviews and analyzes existing application effectiveness and efficiency, and develops strategies for improving or leveraging these systems
•    Ensures that processes exist and are used to design, develop and install enhancements and patches/upgrades to systems and application software per the vendor’s recommendations and in line with CHOP requirements.
•    Communicates regularly with product vendors to understand roadmap and plan necessary adjustments to CHOP strategy in alignment with the business owners.
•    Researches, evaluates, and recommends software applications and application development tools for purchase and deployment to meet IS and organizational goals including conducting feasibility studies within defined portfolio.


Project Management
•    Provides technical leadership to project managers and team members working projects for IS deliverables such as interfaces, conversions, reports, and security.
•    Supports CHOP's project management methodology.
•    Participates in the software development life cycle including but not limited to key sign-offs for design reviews, code reviews, and implementation planning.
•    Efficiently manages resource allocations to projects.


Job Responsibilities (Continued)

•    Enforces IT best practices in quality assurance and change management.
•    Supports and facilitates change management processes necessary to ensure segregation of duties, quality testing, and auditable promotion of changes through the development, QA and production infrastructure environments.


•    Manages budget for assigned cost center.
•    Participates in the annual IT planning and budgeting processes for project, support, and maintenance activities.


Customer Service
•    Manages service delivery plans, processes, deliverables, and resource allocation to ensure the quality and timeliness of services to exceed client expectations
•    Develops trusting customer relationships to ensure customer satisfaction. 
•    Participates in steering committees and programs to educate and inform CHOP management and business users of system capabilities.  Leverages these groups to understand requirements.


Resource Management
•    Develops and maintains teams with subject matter expertise in business domains, industry best practices, and emerging technologies in support of business objectives and goals
•    Efficiently manages resource allocations to projects, application maintenance, and work requests based on service level agreements and organization priorities.
•    Effectively leads, manages, motivates and technically evaluates the team in achieving their goals.
•    Promotes the development and productivity of individual group members.
•    Develops a culture of inter-group and inter-departmental teamwork with frequent communication.
•    Monitors resource work efforts, performs resource capacity planning, assigns work to resources, estimates new resource needs, justifies and requests resources.
•    Implements cross-training plans, sharing knowledge across the team.


Vendor and Contract Management 
•    Reviews all new contracts and contract renewals for supported products.
•    Participates in contract term and pricing negotiations. Tracks renewal dates, and engages in contract re-negotiation.
•    Ensures that statements of work are thorough, complete and in compliance with CHOP SOW standards.
•    Ensures vendor is providing services as stipulated in our maintenance and service contracts.
•    Ensures tracking of application licensing.

Required Education and Experience

  • BS or BA Degree in IS or related business field required
  • Minimum of 3 years’ experience managing technical resources in a fast past information services environment is required

Preferred Education, Experience & Cert/Lic

  • PMP, ITIL or Six Sigma a plus
  • Minimum of 7 years experience providing integrated, technical solutions
  • Minimum of 7 years experience providing customer-focused solutions
  • Exceptional written and oral communication skills is required
  • Consulting experience is a plus
  • MBA a plus
  • Healthcare experience is a plus

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288



Nearest Major Market: Philadelphia

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