Supv Supervisor, Patient Financial Service Collections- 14308

Philadelphia, PA, US, 19104

Job Type: 

1300 MKT - Wanamaker Building Req ID: 27644

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

Supervises Collections staff in the day-to-day operations of the Patient Financial Services Department. Provides strategic insight and recommendations on maximizing cash collections to Collections Manager and is responsible for reduction of A/R days though oversight of work assignments.  Monitors quality and productivity performance measures. Collaborates with Patient Access, Registration, Case Management, HIM, Audit & Compliance and other areas of Patient Financial Services to manage the Collections process.  

Job Responsibilities
  • Supervises staff responsible for various patient and third-party insurance collections.
  • Monitors staff production and QA scores. Measures performance; addresses improvement opportunities with staff.
  • Support Managers with payor communications including minutes, distribution to staff, conducts in-services and training as needed.
  • Collaborates with Patient Access, Registration, Case Management, HIM, Audit & Compliance and other areas of Patient Financial Services to ensure that revenue cycle flows efficiently and effectively.  
  • Performs other duties as assigned by the Manager of Patient Financial Services Collections.
Job Responsibilities (Continued)
Job Responsibilities (Continued)
Required Licenses, Certifications, Registrations
Certified Revenue Cycle Representative (CRCR) certification from HFMA or Patient Financial Services Specialist Program (PFSSP) from HBI within 90 days of placement into position.
Required Education and Experience

High School Diploma/GED

At least three (3) years’ work experience in a healthcare reimbursement environment

At least one (1) year supervisory experience 

Preferred Education, Experience & Cert/Lic

Preferred Education: Bachelor’s degree

Additional Technical Requirements
  • Requires understanding of managed care business processes, data, systems, and applications for claims payment, enrollment, benefit design, product pricing, network and provider contracting, and utilization management. 
  • Must possess strong understanding of insurance billing & reimbursement procedures. 
  • Excellent interpersonal & communication skills, and demonstrated organizational and leadership abilities.
  • Requires high level of analytical ability, and strong knowledge of system analysis and data gathering techniques.
  • Ability to work independently towards specific goals and objectives and provide recommendations for improvement. 
  • Strong organizational and multi-tasking skills to apply toward high-priority assignments in order to meet established deadlines
  • Proficient computing skills, specifically healthcare related billing platforms, MS Office Products. Reporting abilities through business objects, crystal reporting, etc.  (EPIC experience preferred).

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288




Nearest Major Market: Philadelphia

Job Segment: Medical, EMR, Patient Care, Quality Assurance, Systems Analyst, Healthcare, Technology