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Sr. Manager Biomedical Engineering

Philadelphia, PA, US, 19104

Location: LOC_MAIN-Main Hospital 

Req ID: 116652

Shift: Days

Employment Status: Regular - Full Time 

Job Summary

The Sr. Manager Biomedical Engineering will manage a multi-disciplinary team of implementation and support resources to recommend, develop, implement and support biomedical engineering services and medical equipment technology to the organization that is safe, secure, and highly reliable.  The Sr. Manager will enhance the service line through strong communication and collaboration with the cross-functional team and ensure biomedical services comply with Joint Commission and other regulatory and inspection agency requirements, guidelines, and standards.  This position will lead and motivate team members and clients to achieve tactical and strategic goals. 

 

The Sr. Manager identifies and communicates industry developments, emerging technologies, regulatory changes, and other opportunities and issues related to healthcare technologies that may have a strategic or other significant impact on the organization. The Sr. Manager is accountable for reporting quality metrics and developing and recommending changes that lead to improved patient safety.

 

By continual analysis of organizational needs, industry best practices/advancements and regulatory changes, the Sr. Manager develops and transforms an adaptive service delivery model including developing and guiding personnel progress.  Additionally, the Sr. Manager partners with clinical and business leaders to identify, plan, and implement high impact and sustainable work approaches to ensure tactical and strategic goals are successfully achieved. 

Job Responsibilities

 

1.    Service Management

 

a. Lead, communicate, and execute service strategy, design, operation and continuous service improvement.
b. Recommend, lead and implement scalable enterprise level solutions aligned with departmental and /or organization goals utilizing healthcare industry standards and best practices.
c. Demonstrate competency in strategic thinking and leadership. 
d. Works cross-functionally with Director-level across the organization to socialize strategies, obtain feedback and exert influence. 
e. Utilize knowledge of CHOP policies, procedures, culture, and requirements in order to develop, maintain, and support organizational and strategic initiatives.
f. Manage inventory, delivery, maintenance and regulatory compliance of the organization’s biomedical engineering equipment.
g. Exercise independent judgment and creative problem solving techniques in a highly complex and dynamic environment.
h. Establish and maintain an effective partnerships with technical support departments (e.g. Facilities Management, Information Service peers, etc.) to ensure customers receive seamless support no matter what the cause of any equipment problems
i. Determine root cause of problems and implement solutions to prevent the problem from recurring.  Lead complex problem investigations.
j. Provide technical consulting, analysis and recommendations including evaluating and recommendation of tools and technologies.

 

2.    Security

 

a. Demonstrate understanding of HIPAA Privacy and Security regulations and partner with Information Security to implement secure equipment and technology that safeguards patient health information.
b. Lead Medical Device Governance Committee with cross-functional representation to address regulatory risks in the environments.
c. Establish policies, procedures and standards to address the application of information security standards to medical devices.
d. Establish onboarding, data classification, asset inventory, asset management, patching and vulnerability scan processes for medical devices that house patient and institutional data. 
e. Conduct security risk assessments and remediate audit and security risks to medical devices.

 

Job Responsibilities (Continued)

3.    Resource Management


a. People
i. Leads and manages team within Biomedical Engineering for levels I, II, III, managers, supervisors, contractors, vendors, and other staff as needed.
ii. Able to transform teams, is adaptive to change, and leads teams to develop new skillsets to support business need; change agent.
iii. Participate in the performance management process by setting goals, mentoring and coaching team members, and conducting reviews.
iv. Perform recruitment and hiring of fulltime staff including consultant selection and consultant management. 
v. Create a departmental training plan, identify/assign stretch assignments and Individual Development Plans.
vi. Conduct staff meetings and 1-1 meetings monthly (at a minimum).
b. Budget
i. Maintain fiscal stewardship as necessary, for any contractual, technical and technical personnel aspects of the department, including providing the following report analysis; resource planning, current financial standing, and support and project costs.
ii. Practice best financial stewardship practices in identifying cost savings.

 

4.    Operational Support


a. Leads support functions and develops processes to ensure system reliability, stability, data integrity and recoverability.
b. Establishes service level agreements with customers and operational level agreements with other service units.
c. Ensures that processes are in place to identify and resolve equipment and technology problems.
d. Coordinates activities of the support team to maintain service levels and resolve issues. 
e. Creates and communicates metrics against support goals. 
f. Manages work request intake, scoping and scheduling.  Utilizes technology to streamline operations.
g. Develops documented procedures for management of systems and environments.  Implements and enforces procedural standards. 
h. Maintains system documentation for current technical environment and system configuration.
i. Manages the development and deployment of new technologies, systems software, and/or enhancements to existing applications within the defined portfolio.
j. Reviews and analyzes existing system effectiveness and efficiency, and develops strategies for improving or leveraging these systems.
k. Ensures that processes exist and are used to design, develop and install enhancements and patches/upgrades to systems and system software per the vendor’s recommendations and in line with CHOP requirements.
l. Communicates regularly with product vendors to understand roadmap and plan necessary adjustments to CHOP strategy in alignment with the business owners.
m. Enforces IT best practices in quality assurance and change management

 

Job Responsibilities (Continued)

5.    Relationship Management and Communication


a. Exhibits strong customer service focus.
b. Maintain a flexible and collaborative work style, with a pro-active and solutions-oriented approach.
c. Establish and maintain collaborative relationships across the enterprise.
d. Participate in leadership meetings such as the IS Directors and Managers meetings, Leadership briefings, special committees, and appropriate governance committees.
e. Exhibit outstanding interpersonal, diplomacy and communication (written and verbal) skills with a wide variety of people from diverse professional and cultural backgrounds.
f. Manage client expectations.
g. Concisely communicate complex technical information and strategies in a way that establishes rapport, persuades others and promotes understanding.
h. Exhibit the ability to see the big picture and conceptualize/document creative solutions.
i. Maintain knowledge of business operations, strategies, information requirements and priorities.
j. Exhibits commitment to professional development and self-improvement.


6.    Project Management


a. Demonstrate expertise in project management and SDLC methodology including the ability to effectively allocate and manage resources and manage multiple projects in a cross functional environment.
b. Lead implementation and support projects within the constraints of time, budget, and scope.  Expertly manages issues and risks.

 

7.    Vendor and Contract Management


a. Reviews all new contracts and contract renewals for supported products. 
b. Participates in contract term and pricing negotiations. Tracks renewal dates, and engages in contract re-negotiation. 
c. Ensures that statements of work are thorough, complete and in compliance with CHOP SOW standards. 
d. Ensures vendor is providing services as stipulated in our maintenance and service contract. 
e. Ensures tracking of application licensing.


8.    Information Security Requirements


a. Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.
b. Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
c. Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

 

Additional Expectations
Participation in professional organizations, peer groups, and industry trade groups to stay current with technology; attend conferences, seminars and/or webinars regularly.

Required Licenses, Certifications, Registrations

Participate in professional organizations, peer groups, and industry trade groups to stay current with technology; attend conferences, seminars and/or webinars regularly.

Required Education and Experience

Required Education:

Associate’s  degree

Required Experience:

  • Ten (10) years’ experience providing integrated, technical and customer-focused solutions and five (5) years of progressive management experience.
  • Previous experience in a Healthcare

Preferred Education, Experience & Cert/Lic

Preferred Education:

  • Bachelor’s Degree

Additional Technical Requirements

 

  • Exceptional written and oral communication skills.
  • Broad knowledge of medical equipment technology.
  • Comprehensive knowledge of regulatory requirements for medical equipment including JCAHO, NFPA, AAMI, FDA and CMS.
  • Competent using Microsoft Office (e.g. Word, Excel, PowerPoint).
  • Comprehensive knowledge and experience working with equipment management databases.

 

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products.

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

 

 

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