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Sr. Director of Emerging Technology & Transformation

Philadelphia, PA, US, 19107

Job Type: 

1300 MKT - Wanamaker Building Req ID: 27447

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Sr. Director of Emerging Technology & Transformation is a strategic and operational role responsible for the overall strategy, program management, and exploration/implementation of digital solutions that create clinical and business efficiencies. In addition, this role is responsible for operational work and project delivery related to the electronic health record and other enterprise systems.  The Sr. Director serves as an influential business leader and change agent, exercising strong communications and collaboration skills that support an integrative matrix-based organizational model.  The Sr. Director leads and motivates cross-functional, interdisciplinary teams to achieve tactical and strategic goals.  The Sr. Director maintains up-to-date knowledge of technology products, standards, industry trends, emerging technologies, benchmarking and implementation best practices.

 

This position has high interaction and visibility with the COO, CIO, CHIO, executive and front-line Hospital management, clinical champions, patient/family relations, corporate services, research institute, government affairs, CHOP affiliates, and IS leadership to:

 

  • Promote a culture of innovation awareness across the organization
  • Provide insights into innovation at peer institutions and in the vendor space
  • Develop, maintain, improve and measure the ETDI strategy execution
  • Forge operational and clinical partnerships to influence outcomes
  • Champion organizational change to consumer driven healthcare through digital health technology and supporting processes
  • Prioritize and balance competing demands

 

Scope

The scope for this position includes having responsibility for:

  • Setting - strategic imperatives and systematically updating the overarching vision to continuously align with the CHOP strategy and enterprise plan with the goals of:
    • Digitally improving collaboration and effectiveness in operational and clinical innovation
    • Expanding reach of CHOP clinicians
    • Enhancing engagement and care coordination
    • Digitally enabling new revenue streams with employers, communities and donors
    • Collaborating with organizations to trial and test innovation
  • Steering team managers and leaders in the delivery of solutions for their respective domains as well as integration across all domains where appropriate The major stakeholder groups include:
    • Patients, Families, and community
    • Clinical Staff (CHOP & elsewhere) 
    • Operational Staff and the CHOP Foundation
    • Payers
  • Overseeing service delivery including maintenance, enhancements and optimization, and upgrades that support enterprise systems and the next generation of digital health technology

 

Areas of Responsibility

Specific areas of responsibility for this role include, but are not limited to: application integration team, Epic analysts and vendor relations. Other responsibility areas include support of CHOP affiliations and new ventures.  
 

Job Responsibilities

1. Strategic Thinking and Leadership

  • Provide overall direction and management of the scope, timing, budget and delivery of Electronic Technology and Digital Innovation strategy, planning, staffing, implementation, optimization and enhancements, and services offerings.  Manage a team of approximately 20+ staff and contractors.  
  • Lead efforts to develop the strategy for ETDI at CHOP in close collaboration with executive management, clinical leaders, operational leaders, administrators, and key staff.  Take accountability for execution of the strategy.
  • Participate in CHOP IS strategic and enterprise planning activities as it relates to ETDI, representing the clinical and business needs for the supported areas of responsibility.  Additionally, ensure alignment with organizational goals & objectives.
  • Collaborate with the COO, CIO, CHIO to develop and implement the strategic plan and initiatives for ETDI. Communicate the linkage of organizational vision and strategies to the cross functional teams.
  • Develop and provide data for strategic planning processes and measure progress.

 

2. Workforce Planning and Management

  • Interview and hire qualified applicants on the ETDI team when needed.  
  • Maintain and update IS career ladders and ensure current job descriptions for each position 
  • Facilitate an environment in which all employees are encouraged and supported so that they perform at their highest level.  Oversee departmental performance management processes so that employees receive ongoing feedback and developmental coaching.  Collaborate with the leaders, project managers and staff to maintain a culture that supports employee retention and satisfaction. 
  • Collaborate with all department leaders to develop, document and monitor adherence to performance goals. Assist with ensuring that employee evaluations are accurate, on time and consistent with the job descriptions. 
  • Regularly assess the organizational structure of the teams and determine if the clinical and business needs of the supported areas of responsibility are being met. Develop alternatives as needed and with the approval of the COO and CIO, communicate and implement them.  
  • Ensure employee and stakeholder satisfaction are being measured, performance maintained and results communicated appropriately.

 

3.  Emerging Technologies and Digital Innovation

  • Extend leadership in pediatric care by deploying innovative emerging technologies and digital innovation to transform the way CHOP engages with global communities and patients, delivers care efficiently and effectively, and improves the patient experience
  • Oversee innovation in four distinct portfolios:
    • Clinical Decision Support/Care Quality – Enhancing the clinician experience with tools to create efficiencies in care delivery/quality and reduce clinical burnout 
    • Patient Treatment and Outcomes -  Enhancing access to CHOP expert content, care coordination, and quality of care and partnering with CHOP resources to measure improvements in patient outcomes
    • Patient/Family Experience – Creating a consumer experience that enhances engagement, simplifies interaction with the organization, and improves access to CHOP’s care for children worldwide.
    • Operational Support – Improving operational efficiencies in admissions management, registration/scheduling, billing, and other ancillary services.
  • Create and champion an overarching vision that ensures the four portfolios intersect, map to enterprise plan and are aligned to overall CHOP strategy
     
Job Responsibilities (Continued)

4.    Performance, Project and Change Management

  • Develop and regularly communicate performance metrics (dashboards, key indicators, etc.) to relevant clinical and business leaders regarding activities within responsibility areas.
  • Lead and enforce effective change management processes to ensure successful use and adoption of new tools and processes.
  • Coordinate with clinical and operational leadership to ensure relevant decisions are timely and effective.   Implement agreed upon program methodologies and tools, providing leadership and influence over the selection and implementation of those tools.
  • Coordinate within Information Services to develop comprehensive, quality architectures, methodologies and strategies to support implementation and on-going operations.
  • Ensure current, accurate documentation to support operation and maintenance of the systems and related training. 

 

5.    Communications and Governance

  • Proactively develop and create communications strategies and methods to effectively convey information, provide governance and oversight, and facilitate efficient decision-making.  
  • Target messages to audiences such as CHOP executives, External Affiliates, Clinical and Operational leadership teams, Community Organizations, etc.  Continually assess current methods and strategies, and develop and implement new options to meet evolving communication needs.  
  • Lead and support the timely communication to the CHOP community regarding all areas of responsibility.  Use existing CHOP vehicles to effect desired results (Leadership briefing, Governance bodies, Town Halls, etc.) 
  • Lead and/or participate in appropriate meetings including: governance, program/project executive sponsors, steering committees and other targeted committees, etc. to achieve desired objectives.

 

6. Financial Planning, Vendor Management and Optimization

  • Participate and provide input into the strategic budget, annual IS Budget process and 7-year capital budget.
  • Track ETDI team capital and operating budgets.  
  • Oversee management of cost centers using designated financial tools and variance reporting
  • Collaborate with Supply Chain and third parties to develop strategic vendor partnerships for digital health and data integration.  

 

7. Regulatory and Compliance 

  • Conduct job responsibilities in compliance with CHOP policies and procedures.
  • Actively support implementation of Information Security standards and requirements within the Digital Health and Data integration teams.
  • Follow CMS, State and local laws, JCAHO standards and other appropriate agencies rules and regulations.
     
Required Education and Experience

Required Education:  Bachelor’s degree

 

Required Experience: 

  1. Minimum of ten (10) years’ experience in a leadership role within a Healthcare Operations, Information Systems or similar area.
  2. Minimum of five (5) years’ of experience in a Healthcare environment, changes and emerging trends in Healthcare industry, and understanding of Healthcare applications, systems and processes.
  3. Experience in managing a complex portfolio of clinical and business applications and services
  4. Extensive experience in applications operations and support including construction of the service and on-going execution of the services.
     
Preferred Education, Experience & Cert/Lic

Preferred Education:  Master’s degree

 

Preferred Experience: Formal Project/program Management training and experience.

Additional Technical Requirements
  1. Knowledge and high proficiency in relevant legal and regulatory requirements, including but not limited to, Health Insurance Portability and Accountability Act (HIPAA), Center for Medicaid Services (CMS), Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards Health Information Technology for Economic and Clinical Health (HITECH) Act, Payment Card Industry Data Security Standards (PCI DSS), and Federal Information Security Management (FISMA).
  2. Extensive knowledge of the theory and practice of information management, human resources, finance, project management and hospital operations
  3. Extensive knowledge of the theory and practice of project management as it applies primarily to coordination and control of resources and multiple projects
  4. Familiarity with the scope of the enterprise, the enterprise plan, project challenges and resource capabilities sufficient to judge the appropriate boundaries and interaction points of the various teams within the project
  5. Ability to create a high degree of trust between oneself and the various application users, and the capability to act as the interface between these user communities and the project teams involved in the project
  6. Has the experience, vision, authority and seniority that is commensurate with the significance of the business program and project complexity
  7. Have analytical and business knowledge to determine the impact of requested changes and to thoroughly understand the reasons behind requests
  8. A background in varied computer platforms and operating systems is required. Experience with Electronic Health Record (EHR), cloud providers and SaaS models, VMware, etc. is preferred.
  9. Exhibit excellent analytical skills, the ability to oversee multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
  10. Must be a critical thinker, with strong problem-solving skills.
  11. Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate concepts to technical and nontechnical audiences.

 

Information Security Requirements: 

  1. Understand and comply with all enterprise and IS departmental information security policies, procedures and standards. 
  2. Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information. 
  3. Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

 

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288 

Email:TalentAcquisition@email.chop.edu

 

 

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