Sr. Director Internal Communications

Philadelphia, PA, US, 19104

Job Type: 

Location: LOC_ROBERTS-Roberts Ctr Pediatric Research 

Req ID: 83262

Shift: Days

Employment Status: Regular - Full Time 

Job Summary

The Senior Director, Internal Communications is responsible for providing thought leadership and direction for employee-facing communications at the Children’s Hospital of Philadelphia to reinforce our desired culture. They will collaborate with the executive team and other leaders to develop communications that support an atmosphere in which the workforce embodies ICARE values, understands how their role aligns with our mission, and delivers on our strategic plan.

The Senior Director Internal Communications will establish and direct CHOP’s internal communication strategy and communication methods across the Enterprise, with a particular focus on influencing leadership behaviors. This leader is accountable for internal communications and delivery models that provide transparent, performance-related information, promotes workforce productivity, fosters engagement, recognizes high-performing staff and enables productive two-way communications in support of a culture of excellence and inclusion. Priorities include inspiring the CHOP workforce by conveying strategic priorities, reinforcing the employment brand in alignment with Marketing and Public Relations, and developing sustainable guidelines, processes, and initiatives designed to drive our desired culture through effective communications.

Job Responsibilities

  • Partner with organizational leaders to drive communications strategies for CHOP’s People strategic plan that establishes CHOP as the best place where the best people do their best work in support of children's health.
  • Influence key decisions and advancement of impactful culture and communication plans by serving on the People Council.
  • Create strategies and processes that share our direction, successes and challenges; help connect the dots on initiatives and priorities across the enterprise.
  • Develop communications strategies that will ensure that CHOP – including its workforce and leadership -- are equipped to grow and deliver on the organizational priorities.
  • Champion CHOP’s leadership expectations and drive two-way leadership communications to influence and promote culture change.
  • Partner with the HR team to assist leaders and departments in communicating organizational priorities and managing change for their departments in support of employee engagement.
  • Provide expert advice, training and counsel to the Executive Leadership Team on matters of change management and communication theory within the organization.
  • Coach executive leadership on effective communications skills and proven techniques that build trust.
  • Serve as an expert who presents on best practices in communication and change management both at high-level organizational meetings and at external association meetings, positioning CHOP as best-in-class in employee engagement.
  • Partner with Marketing and Public Relations to ensure alignment between internal and external branding/messaging.
  • Partner with appropriate leaders to craft communication strategies that connect the dots across the organization and reinforce CHOP as an integrated system.
  • In collaboration with Information Services, drive implementation of innovative communication tools and novel technologies that enable collaboration, connect the workforce across sites and disciplines, and support productivity in a fast-paced environment.
  • Provide supervision, management and leadership to Internal Communications staff.  This includes, but is not limited to, budgeting, planning, operations, hiring, performance management, and other developmental activities.

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations

Required Education and Experience

<span style="font-family:"Arial",sans-serif">Required Education: Bachelor’s degree in Communications, Organizational Dynamics, Business or other related field.

 <span style="font-family:"Arial",sans-serif">Required Experience:

  • <span style="font-family:"Arial",sans-serif">Ten (10) years of experience advancing communication strategies that influence culture while supporting enterprise goals.
  • <span style="font-family:"Arial",sans-serif">At least five (5) years of leadership experience in communications, ideally in a large organization of comparable complexity.

Preferred Education, Experience & Cert/Lic

<span style="font-family:"Arial",sans-serif">Preferred Education: Master’s preferred

 <span style="font-family:"Arial",sans-serif">Preferred Experience:

  • <span style="font-family:"Arial",sans-serif">Preferred experience in defining/leading effective communications strategies within the healthcare industry, pharmaceutical or in an academic medical center;
  • <span style="font-family:"Arial",sans-serif">Experience working in a related talent management or leadership development function, and other pertinent training/learning development experiences

Additional Technical Requirements

  • <span style="font-family:"Arial",sans-serif">Excellent presentation and facilitation skills.
  • <span style="font-family:"Arial",sans-serif">Experience with change management models and the role of communications strategies to deliver results.
  • <span style="font-family:"Arial",sans-serif">Strategic thinker: Ability to connect the dots on issues across multiple constituencies and deal with ambiguity.
  • <span style="font-family:"Arial",sans-serif">Collaborative, diplomatic, and experience in interacting with staff at all levels.
  • <span style="font-family:"Arial",sans-serif">Strong analytical skills and the ability to leverage data to support decision-making.
  • <span style="font-family:"Arial",sans-serif">Ability to deliver results in a matrix-based environment

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products.

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 




Nearest Major Market: Philadelphia

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