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Sr. Clinical Operations Partner

Philadelphia, PA, US, 19104

Job Type: 

Req ID: 26440

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Location: BUERGER - Buerger Center Ambulatory Care 

Job Summary

The Senior Clinical Operations Partner is a highly-experienced, advanced leader with demonstrated abilities to work autonomously in complex, often ambiguous environments and serves as a strategic thought partner to all levels of enterprise leadership including executive leaders and sponsors. In addition, the portfolio manager serves as the operations process leader on complex clinical operational priorities, partnering with executives, physician and nursing leaders to develop and implement overarching strategies.

 

The Senior Clinical Operations Partner acts as an organizational clinical and/or operational expert for a broad range of strategic priorities. The Senior Clinical Operations Partner partners with executive leadership and sponsors through the life cycle of the strategic imperatives, providing broad direction and oversight of the large-scale portfolio of work. This includes coaching and mentoring other leaders to ensure successful integration of change and effective acquisition of knowledge and skills necessary by those operationally responsible for sustaining the outcomes. The Senior Clinical Operations Partner shares accountability for the successful delivery of outcomes.

Job Responsibilities

Effort – The expectation is that time spent on projects will be:

60%  Strategic (Planning and guidance)

20% Tactical (Performing and owning technical aspects of a project)

20% Transferring Knowledge (Coaching, mentoring and teaching)

 

Strategic:

  • Partners with executive leadership in establishing strategy and direction for complex, large-scale organizational priorities with direct focus on translating strategy into implementation
  • Serves as a liaison between executive and senior leadership by maintaining ongoing and direct communication related to clinical operations strategies, challenges and performance
  • Manages multiple large-scale, highly complex priorities, ensuring the design and operationalization of robust implementation strategies to ensure a successful outcome
  • Leads a compelling vision for change and the greater good that will be accomplished
  • Leads with patience and perseverance in the face of opposition and resistance
  • Engages influential resisters as partners in shaping the change to help drive its robust integration
  • Communicates relevant operational plans and alternatives, including issue and risk analyses and mitigation strategies to stakeholders
  • Develops and monitors project budget and work plans and prepares written documentation in support of planned projects
  • Creates safe, accessible forums for people to learn about and discuss changes with leaders
  • Works collaboratively with leaders within the Center for Healthcare Quality and Analytics to estimate and secure project resources 
  • Communicates comfortably to diverse audiences; adjusts style and messages to their needs; exhibits  active and strategic voice with senior/ executive-level leaders

 

Tactical:

  • Conducts just in time training to support leaders in understanding and leading the responsible  change
  • Demonstrates solid facilitation, influence and collaboration skills
  • Leads collaboratively with clinical, administrative and operational leaders to implement improvements in complex clinical environments and workstreams and uses data to drive fact-based decision making
  • Leads end-to-end clinical operations process modeling to support documentation of interrelated systems, structures, personnel and processes
  • Partners in establishing operational standards for portfolios of work in operational/sustain models to ensure ownership
  • Leverages agile methodology as appropriate to support rapid development, design, testing and collaboration across multiple business segments

 

Knowledge Transfer:

  • Learns what matters to stakeholders and integrates their perspectives
  • Demonstrates an understanding of different types of organizational problems and can identify and apply appropriate methods
  • Uses a range of methods to repeatedly communicate the vision to the people/area it impacts and adopt the change(s)
  • Conducts just in time training to support leaders in understanding and leading the responsible change
  • Uses data to show how priorities create initial and sustained value for the organization
Required Education and Experience

Required Education: Master’s Degree in relevant field

 

Required Experience:

  • Seven (7) years relevant experience
  • Three (3) years in Process/Quality improvement, consulting or leadership role with a focus on healthcare.
Preferred Education, Experience & Cert/Lic

Preferred Experience: Previous experience with process reengineering/Quality improvement

 

Preferred Licenses/certificates/registrations: Certificate in CPHQ, CQM, ASQ Six Sigma, and Lean Certification

Additional Technical Requirements
  • Experience working in healthcare required
  • Prior experience demonstrating leadership skills to achieve expected results.
  • Demonstrated leadership experience managing cross-functional work teams with no direct reporting relationship; including internal employees as well as consultants and contractors.
  • Proficiency using Microsoft Word, Excel, PowerPoint and Visio 
  • Knowledge of organizational dynamics, change theory, reliability and safety science, improvement methods and tools, measurement and statistical process control
  • Ability to work independently and take initiative when necessary
  • Ability to work under stress and meet deadlines
  • Strong interpersonal skills, excellent verbal and written communications skills
  • Demonstrated ability to organize and prioritize work
  • Change agent demeanor.  Must be a flexible thinker, with an ability to quickly adapt to a changing environment
  • Demonstrated leadership experience managing cross-functional work teams with no direct reporting relationship; including internal employees as well as consultants and contractors.
  • Proficiency using Microsoft Word, Excel, PowerPoint and Visio 
  • Knowledge of organizational dynamics, change theory, reliability and safety science, improvement methods and tools, measurement and statistical process control
  • Ability to work independently and take initiative when necessary
  • Ability to work under stress and meet deadlines
  • Strong interpersonal skills, excellent verbal and written communications skills
  • Demonstrated ability to organize and prioritize work
  • Change agent demeanor.  Must be a flexible thinker, with an ability to quickly adapt to a changing environment

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288 

Email:TalentAcquisition@email.chop.edu

 

 

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