ServiceNow Administrator

Philadelphia, PA, US, 19104

Location: LOC_HOME-Home/Remote Office Location 

Req ID: 137399

Shift: Days

Employment Status: Regular - Full Time 

Job Summary

Reaching beyond usual IT implementation, ServiceNow is used by CHOP as an enterprise-wide platform supporting intake and work management throughout many cross-functional domains.  Emerging Technology and Digital Transformation’s ServiceNow Platform team is comprised of architects, business analysts, system analysts, and platform developers whose leading strategy is to provide a unified user experience by digitally transforming business process and service delivery through standardization, automation, and innovative technology. 


The Business Analyst II is a mid-level team member:

• Serving as an overall user-experience problem solver focused on driving efficiency and providing overall business intelligence to our customers.
• Will consult on functional process design and technical requirements in:
          o ITSM, ITOM, IT Asset, Clinical Asset Management, Project and Portfolio Management, HR Service Delivery, Portal, Catalog, Virtual Agent, Agent Chat, Ideation, Demand, Governance, Risk and Compliance, and Performance Analytics.

Job Responsibilities

  1. Performs routine operational support, maintenance and system configuration as defined in departmental operating procedures.
  2. Identifies, analyzes and resolves data and system issues of intermediate complexity. Demonstrates ability to diagnose and resolve technical, management, and business issues and to recommend areas for process improvement or innovation.  
  3. Exhibits the ability to work on concurrent projects and to work with a reasonable degree of autonomy in support of team initiatives.
  4. Attends specific client-based meetings and directs the communication of client needs to the appropriate support/service groups.
  5. Actively participates with clients, internal and external, to elicit, analyze and document business and functional requirements through requirements workshops, interviews or meeting sessions with Project Sponsors, SMEs and other Stakeholders to diagnose and resolve complex technical, management, and business issues.  Identify and document business and technical requirements using standard templates
  6. Participates in the development, validation and execution of comprehensive test plans.
  7. Monitors effectiveness of current business practices and identifies areas for improvement/innovation.
  8. Performs 24/7 on call support if applicable.
  9. Communicates effectively with clients and colleagues.  
  10. May be required to travel to/from and work in the various CHOP locations, including patient care areas.
  11. May be required to travel for mandatory certifications.
  12. May be designated a “Health Care Worker”

Required Education and Experience

Required Education: Bachelors Degree


Required Experience:                                                                                     

  • One (1) year of experience working within a healthcare environment or within Information Systems. 

Preferred Education, Experience & Cert/Lic

Preferred Education: Degree’s with a field of study in Computer Science, IS, Business, or Healthcare

Preferred Experience:                                                                                                                      

  • Two (2) or more years of experience working within a healthcare environment and within Information Systems.

Additional Technical Requirements

  • Excellent communication and teamwork skills.

  • Intermediate critical thinking, problem-solving and troubleshooting skills.

  • Proficient skills in Microsoft Office products.

  • Basic ability to facilitate meetings

  • Basic documentation skills

  • Demonstrated ability to build relationships and work collaboratively.

  • Knowledge of Business Analyst Best practices

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products.

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 




Nearest Major Market: Philadelphia

Job Segment: Healthcare Administration, Medical, Information Systems, Patient Care, Computer Science, Healthcare, Technology