Radiology Reading Rm Svc Asst-Evenings

Philadelphia, PA, US, 19104

Job Type: 

Req ID: 25627

Shift: Evenings

Employment Status: AF - Active - Regular - Full Time 

Job Summary

Facilitate and enhance the working environment for the Radiologists by improving workflow to increase efficiency and productivity. Effectively communicate critical test results to referring physicians and healthcare providers. Enhance patient safety and flow by assisting the Radiologist in managing patient information and priority. Follow PHI and HIPAA organizational policies and guidelines. Facilitate patient flow and decrease cycle time by greeting, registering, entering orders and assisting, as needed, to get patient to the technologist to perform the study. Must be able to recognize acute situations and act accordingly.  Provide primary phone support and take appropriate action to facilitate the request.  Provide support for all aspects of customer service for the Radiology Department.  Facilitate outside study reads by appropriately uploading studies to PACS and completing the order process.  Provide film digitization, CD creation to fulfill patient and healthcare provider requests.  Requires knowledge and solid understanding of all information systems utilized for the Radiology processes.  Must be able to multi-task. 

Job Responsibilities

Systems Support and Data Entry:

  • Assist Radiologists in all aspects needed to enhance productive workflow.
  • Proficiently utilize multiple IT and Radiology-centric computer systems.
  • Monitor system dashboard for critical result reports and facilitate doctor to doctor communication.  Must be able to accurately convey report information to healthcare providers. Accurate documentation of interactions must be kept.  Timeliness of task completion is critical.
  • Accurately upload outside facility images and reports into Radiology PACS system with appropriate and accurate order information for interpretation by Radiologist.
  • Provide customers with images, in film or CD format when requested acquiring all necessary consents and form completion.



  • Relays accurate patient imaging report information to appropriate personnel to include PPL, referring physicians, emergency department etc.
  • Reporting critical results in an efficient and effective manner to expedite safe patient care.
  • Managing historical images by requesting from offsite storage.
  • Establish and maintain positive relationship with customers allowing for effective transfer of information.
  • Fulfill requests from healthcare providers for patient reports.  All PHI and HIPAA policies and procedures must be understood and followed.


  • Build positive relationships with colleagues. 
  • Coach and/or mentor peers, formally or informally.
  • Provide constructive feedback to staff.
  • Assist others in acquiring department specific knowledge, skills, and abilities.

Job Responsibilities (Continued)


  • Maintain safety programs within the department/division. Help develop, implement, monitor, and manage safety programs, policies, and procedures; including, but not limited to, those related to safety regulations and organizational policies.
  • Evaluate procedures, facilities and equipment to identify unsafe conditions that need improvement.  Ensure safety concerns are reported appropriately.
  • Monitor Hill Rom emergency monitoring system, announcing and directing emergency personal to facilitate fast response.


Research and Education Assistance

  • De-identify images for research projects.
  • Prepare conference room for scheduled conferences to include.
  • Retrieving all requested images.
  • Prepare web conference for satellite facilities and affiliated hospitals.
  • Obtain and report attendance records for Fellow and Staff conferences.


Customer Service- Relationship Management

  • Maintain/manage strong working relationships with clients, colleagues, and other key stakeholders. 
  • Respond to requests quickly and effectively.
  • Identify and understand customer needs and expectations and meets them. 
  • Communicate any relevant information to clients, colleagues, and other key stakeholders.

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations


Required Education and Experience

  • High school diploma or equivalent
  • Minimum one year hospital, medical office or related experience  

Preferred Education, Experience & Cert/Lic

  • Associates degree in related area

Additional Technical Requirements

Required Skills:

  • Good verbal and communication skills; accurate documentation skills; ability to read and correctly pronounce medical terminology; must have excellent phone etiquette.  Must have good computer skills to understand, navigate, and enter data on multiple IT systems and Radiology-centric systems. Must be able to multitask and handle acute, stressful and busy periods.  Task completion with accuracy is critical. 

Additional Technical Requirements:

  • Ability to work with stressful situations
  • Ability to function efficiently and professionally with a minimum of supervision.
  • Ability to quickly learn new procedures.
  • Strong computer skills.
  • Ability to schedule complex radiology patient appointments.
  • Strong customer service skills
  • Ability to display compassion and empathy 

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288




Nearest Major Market: Philadelphia

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