RN-Neurology Surgical Nurse Navigator

Philadelphia, PA, US, 19104

Job Type: 

Location: LOC_COLKET-Colket Translational Research 

Req ID: 88378

Shift: Days

Employment Status: Regular - Full Time 

Job Summary

The Neurology Surgical Nurse Navigator will provide guidance, oversight, and coordination for the following activities:

  • Represents patients and families coming to CHOP from local, regional, national, and international sources including referring physicians, hospitals, community at-large and other ancillary agencies by coordinating their care.
  • Works independently to develop patient, family and provider relationships and achieve targeted goals.
  • Coordinates patient care services and maintains interpersonal relationships with patients, families and referral sources, from initial contact through discharge and follow-up. 
  • Works with medical and administrative leaders to assist in the development and implementation of educational and outreach activities for the Program.


Job Responsibilities

  • Coordinates referrals and collection of appropriate medical records and diagnostic information; abstracts pertinent clinical information as necessary.
  • Acts as the primary point of contact for patients/families and referring providers ensuring ease of access and ongoing communication, continually striving to enhance the CHOP experience, focusing on family centered care.
  • Maintains a relationship with the patient/family and referring provider throughout treatment course (evaluation, treatment and follow up phases of care), providing updates and relaying pertinent medical information.
  • Provides instruction in disease process, treatment plan, health and skill teaching.
  • Assesses health status and identifies health care needs.
  • Assess patient/family’s psychosocial and support needs, initiating appropriate referrals.
  • Supervises scheduling processes by assisting in triaging new patients for urgency; assigning new patients/consults to appropriate providers; and ensuring coordinated care for patients in need of multiple provider and diagnostic appointments.
  • Participate in appropriate meetings relevant to patient’s management, i.e. case conference, etc.

Outreach and Program Development

  • Develops and implements strategies to increase utilization of Program’s services and physicians.
  • Identifies potential referring physicians and develops a strategy to encourage them to become CHOP referring physicians and works to maintain ongoing relationships.
  • Periodically develops, refines and updates outreach materials, such as survey tools, fact sheets, and patient/family/provider education.
  • Participates in philanthropic activities that support programmatic initiatives.
  • Works with the Web and Marketing Teams to assist in the development of program web and print content, including patient education materials. 

Job Responsibilities (Continued)

Resource Utilization and Collaboration

  • Collaborates with all appropriate CHOP departments to strengthen relationships and facilitate the patient’s pre-surgical process.
  • Meets routinely with strategic internal partners to ensure consistent messaging and follow through.

Data Management

  • Works with collaborators to develop and maintain survey tracking tool for referrals
  • Captures, tracks and develops reporting mechanisms on key indicators
  • Provides referral demographics (reports) and analyses to support departmental growth objectives.


  • Acts as a resource and mentor for staff (i.e. administrative staff, nursing) regarding patient or family processes or procedure inquiries, and complex patient issues.
  • Continually evaluates communication processes with all stake holders (i.e. referring physicians, hospitals, CHOP Faculty and staff, families/patients, etc.) and recommends improvement strategies if needed.

Other duties as assigned

Required Licenses, Certifications, Registrations

Active RN license required

Required Education and Experience

Required Education:  Nursing Diploma.


Required Experience: At least three (3) years of pediatric nursing experience. Experience in a fast-paced and complex pediatric healthcare environment.

Preferred Education, Experience & Cert/Lic

Preferred Education: Bachelor’s degree


Preferred Experience: Experience in pediatric neurology/neurosurgical pateint care.

Additional Technical Requirements

  •  Expertise in pediatric nursing/ with knowledge of neurology nursing.
  •  Proficient in Microsoft Word and Excel.
  •  Ability to complete multiple tasks and work under pressure.
  •  Able to adhere to strict deadlines.
  •  Excellent Customer Service skills, phone etiquette, and communication skills.
  •  Ability to work independently.
  •  Excellent organizational and documentation skills.
  •  Ability to handle confidential materials and information.
  •  Demonstrate professionalism and a friendly manner with patients, families and other staff.
  • Ability to travel on a local, regional and national level.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products.

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 




Nearest Major Market: Philadelphia

Job Segment: Nursing, Medical Technologist, Neurology, Medical, Surgery, Healthcare