Patient Service Associate II

Philadelphia, PA, US, 19104

Job Type: 

Req ID: 26393

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Patient Service Associate II is responsible for registering patients, collecting demographics, insurance information, and receives payments associated with services rendered and any other duties necessary to provide efficient, timely check-in and check-out services to the patients and families of CHOP.

Responsible for accurate and complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. Ensure all insurance requirements and inform patients of their financial liability i.e. copayments. This is position requires the use of high level customer service skills with our families, departments, and clinical staff by phone and face to face. The position also requires excellent communication skills.  The Patient Services Associate II may also be responsible for performing functions in other outpatient departments and will serve as a lead for any of the following functions: front desk registration, scheduling/check-out and financial counseling. Must be flexible and willing to rotate areas and shifts periodically; Perform other duties as assigned.

Job Responsibilities

  1. Receives and processes payments associated with services rendered and reconciles daily services and activities.
  2. Ability to work in a “team friendly” environment with peers, clinical staff and management of all levels.
  3. Ensures timely and efficient patient check-in. Greets patients and families in a professional and customer friendly manner. Obtains demographic and insurance information. Ensures essential patient information is properly collected and entered into the hospital registration system. Complete financial/consent forms if necessary and assist families with financial guidance of insurance coverage (as needed).
  4. Schedules patients for appointments according to pre-established practice guidelines (as needed).  May be asked to call families to confirm appointment times or prepare families for visit such as request for referrals.
  5. Strong Customer Service skills, organizational skills and critical thinking skills needed and the ability to work independently with minimal supervision at times. May be asked to oversee or assist with coverage or to assist peers or supervisor with any of the tasks listed above.

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations


Required Education and Experience

  • High School graduate with three (3) years of experience in healthcare and /or physician billing and/or registration and/or medical office experience.
  • Customer Service background required.

Preferred Education, Experience & Cert/Lic

  • Bachelor’s degree or college equivalent - preferred.

Additional Technical Requirements

  • EPIC Registration and Scheduling Training required within one (1) month of employment.

  • EPIC Training Certification Required yearly.
  • Working knowledge of computers
  • Mandatory Regulation Training required throughout the year.
  • Other training may also be required during the year.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288




Nearest Major Market: Philadelphia

Job Segment: Medical, EMR, Patient Care, Front Desk, Healthcare, Administrative