Nurse Navigator - Division of Plastic Surgery - Children's Surgical Associates

Philadelphia, PA, US, 19104

Job Type: 

Req ID: 26657

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Nurse Navigator for the Division of Plastic Surgery Craniofacial Team is responsible for collaborating with our multidisciplinary team to allow for timely diagnosis, treatment, and increased supportive care of our craniofacial patients and families.  The Craniofacial Team Nurse Navigator will be the point person for external referrals, must maintain a strong relationship with families throughout their course of care and seek to continually improve the care model for these patients.  In addition to direct patient and family interaction, the nurse navigator will partner with marketing and development to ensure we have a strong social media presence and design events for our craniofacial families that promote support and peer interactions in a fun, low stress environment.  The candidate should be comfortable with attendance and presentations at national meetings related to Craniofacial conditions and the care models provided to these patients.

Job Responsibilities

Referrals Coordination and Triage

  • Expedite and facilitate communication for patient consultation, referrals, second opinions, and transfers including local, regional, and national patients and referrals
  • Coordinate care with referring clinicians and referral patients to simplify access, improve communication and enhance the patient / family experience
  • Coordinate patients’ plan of care and serve as primary contact for referring physicians
  • Provide the patient and the referring physician with updates and medical information
  • Act as point person for referral base (patient / families / physicians) regarding services
  • Maintain a relationship with the patient and family throughout the course of their care
  • Collaborate internally to strengthen relationships and facilitate the referral process
  • Triage and resolve daily calls and messages 



  • Develop and implement strategies to increase utilization of surgery services
  • Develop social media support group strategy with direct patient / family interaction
  • Support outreach groups including on-line forums and national / local organizations


Education and Care Coordination

  • Collaborate with advanced practice providers (APPs) and attending surgeons for complex operative patients
  • Collaborate to assure all specialists have submitted clearance letters
  • Provide pre/post-operative patient and family education and care coordination  
  • Coordinate housing, transportation and additional support for patients as needed
  • Participate in ambulatory appointments to assure ongoing care coordination
Job Responsibilities (Continued)
Job Responsibilities (Continued)
Required Licenses, Certifications, Registrations
Licensure as an RN in the Commonwealth of Pennsylvania required; NJ if applicable.
Required Education and Experience

Required Education:  Graduation from an ACEN and/or CCNE school of nursing or college.


Required Experience: Five (5) years of experience with surgical populations in both inpatient and ambulatory settings. 

Preferred Education, Experience & Cert/Lic

Preferred Experience: Experience working with patients/families with complex surgical needs  

Additional Technical Requirements
  • Advanced proficiency with surgical scheduling systems (Optime)
  • Advanced proficiency with medical database systems (REDCap)
  • Advanced proficiency with electronic medical record software (EPIC)
  • Intermediate proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)


All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.


Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).


Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.


VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.


CHOP Careers Contact 

Denise Cundo

Human Resources Manager

Children's Surgical Associates



Nearest Major Market: Philadelphia

Job Segment: Medical, Surgery, Nursing, EMR, Patient Care, Healthcare