Medical Secretary - Division of General Surgery - Children's Surgical Associates

Philadelphia, PA, US, 19104

Job Type: 

WOOD CTR - Wood Building Req ID: 28570

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Medical Secretary provides administrative and clinical support to the providers including but not limited to:


  • Administrative Support – calendar scheduling, travel arrangements, expense reimbursements, renewals (license, DEA, hospital privileges) and other general office administrative duties. 
  • Clinical Support includes dictation, patient appointment scheduling, patient registration, etc.
Job Responsibilities
  • Manages communications between assigned surgeons and PCPs, referring MDs and families. 
  • Communication methods include EPIC inbox, dictated letters, email and phone calls.
  • Coordinates and maintains Outlook and EPIC calendars for assigned providers.  
  • Manages travel arrangements and processes reimbursements for providers.
  • Other administrative support, including but not limited to – assisting with renewals of license, DEA and hospital privileges.  Updating CV’s and CME’s.
  • Patient scheduling which may include - outpatient appointments, surgical scheduling, radiology testing, etc. – ensuring correct provider, location and visit type/procedure are selected.
  • Completes accurate registration, verifying current insurance information, correcting discrepancies, discussing any financial obligations patient may be responsible for (ie: co-pay, co-insurance, etc).
  • Collaborates with divisions/clinics to prepare patients for their visit.
  • Supports and provides superior service via all points of contact while maintaining department quality and production standards:
  • Collaborates to deliver a seamless, exceptional patient experience in all interactions. 
  • Consistently uses appropriate decision making and exercises judgement at all touch points.
  • Follows guidelines of schedule adherence
  • Embraces a culture of customer-centric behavior and focus. 
  • Responds to inbound interactions utilizing the EMR to schedule and confirm patient appointments, complete patient registration:
  • Ensures compliance with all divisional policies and procedures when scheduling appointments.
  • Offers and activates patient portal accounts and communication options, including answering questions and resolving any user issues.
  • Consistently offers wait list as an option when appropriate and utilizes wait lists to fill appointment slots.
Required Education and Experience

Required Education:  High School/GED  


Required Experience: Minimum 2 years related job experience

Preferred Education, Experience & Cert/Lic

Preferred Education:  Associate’s Degree

Additional Technical Requirements
  • EMR experience required – EPIC preferred. 
  • Medical Terminology required.
  • Transcription and typing skills required.
  • Proven record of outstanding customer service required.
  • Must have good organizational skills and be able to maintain confidentiality and professionalism.
  • Ability to work independently and distinguish job priority.
  • Basic application of computers and Microsoft Applications (i.e. Word and Excel).



All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.


Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).


Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.


VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.


Denise Cundo

Human Resources Manager

Children's Surgical Associates

The Children's Hospital of Philadelphia

3401 Civic Center Blvd.

Philadelphia PA 19104





Nearest Major Market: Philadelphia

Job Segment: Medical, Secretary, Surgery, Radiology, EMR, Healthcare, Administrative