Lab Genetic Counseling Asst

Philadelphia, PA, US, 19104

Job Type: 

Req ID: 25507

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Laboratory Genetic Counselor Assistant (GCA) will assist the laboratory genetic counselors in administrative tasks such as maintaining databases, scheduling meetings, tracking projects, and reviewing patient information.  Additionally, the GCA will provide customer service on behalf of the laboratory by answering phone calls, responding to questions appropriately, and following up on client questions.  The GCA will check in and accession samples received for testing, triaging issues related to order clarification and/or patient identification as they are identified.  The GCA will help to review patient records and provide a summary of patient demographic and medical history information and follow-up with the patient/client for additional information if necessary.  Must be able to meet deadlines, work on several projects at once, and understand all the concepts involved in the work performed.  May require some independent judgment.

Job Responsibilities

Under the direction of the Genetic Counselors in the laboratory, the Genetic Counselor Assistant’s responsibilities may include:

Assist genetic counselors with administrative tasks.

Help to maintain databases of clinical patients or research study participants.

Review medical records and provide patient summaries for genetic counselors.

Assist with production of patient and clinician educational and marketing materials.

Assist with scheduling of laboratory meetings, and update meeting minutes and agendas.

Assist with sample tracking and work to identify workflow issues as they arise.

Answer telephones, route and screen callers, take messages and provide routine information to caller promptly and courteously. 

Retrieve messages from voicemail and email and respond or route messages appropriately. Coordinate paperwork for clients, collaborators, and patients.

Check in and appropriately store samples received for testing.

Accession samples in the laboratory information system received for testing.

Triage issues related to test appropriateness, sample identification, test order clarification, and/or billing clarification.

Provide customer service coverage hours as assigned.

Required Licenses, Certifications, Registrations

Required Education and Experience

Required Education: High School Diploma / GED

Preferred Education, Experience & Cert/Lic

Preferred Education: Bachelor’s degree in a medical / scientific field preferredPreference given to candidates pursuing or looking to pursue a Master’s degree in the field of Genetic Counseling

Additional Technical Requirements

  •  Excellent phone etiquette.
  •  Knowledge of Microsoft Office suite
  •  Ability to handle confidential materials.
  •  Ability to handle multiple tasks.
  •  Excellent organizational skills.
  •  Attention to details.
  •  Ability to exercise independent judgment.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288




Nearest Major Market: Philadelphia

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