Information Security Manager

Philadelphia, PA, US, 19104

Job Type: 

LOC_1300_MKT-Wanamaker Building Req ID: 65481

Shift: Days

Employment Status: Regular - Full Time 

Job Summary

Important Notice: Thank you for your interest in the Children’s Hospital of Philadelphia. Due to the COVID-19 pandemic, the recruitment process for this position has been placed ON HOLD. If you would still like to be considered for the role, you may apply to this position. When the status of the position returns to active and if your resume is selected for review, the recruiter will reach out. Thank you for considering CHOP. Our appreciation is sincere, knowing your talent is very valued.


Looking for a seasoned leader who is serious about security, knows technical landscape to be able to provide thoughtful solutions and/or help facilitate them and hungry for a growing team.

The IS Information Security Manager will manage a team of security engineering and operations resources to provide security services to the organization.  These services fall into the disciplines of  healthcare and finance regulations, risk management, operations, security frameworks, education/awareness (among others).    

This position will manage the services and relationship with Research and Enterprise Security teams to develop joint process, procedures and to ensure alignment.   Secondary focus is Cloud governance and standards adhering to regulations and also balancing risk.  Need an outside the box thinker that can help with the concept of delivering frictionless service.    This role will surely be a trusted advisor to the organization with responsibilities to collaborate, develop, drive solutions and present.

Job Responsibilities
  1. Service Management
    1. Lead service strategy, design, operation and continuous service improvement.
    2. Participate in tactical and strategic planning for the Technology and Security Services department, IS and CHOP.
    3. Demonstrate competency in strategic thinking and leadership.
    4. Utilize knowledge of CHOP policies, procedures, culture, and requirements in order to develop, maintain, and support organizational and strategic initiatives.
    5. Exercise independent judgment and creative problem solving techniques in a highly complex and dynamic environment.
    6. Recommend, lead and implement scalable enterprise level solutions aligned with departmental and / or organization goals utilizing healthcare industry standards and best practices.
    7. Demonstrate exceptional knowledge of and expertise in infrastructure and/or security technologies (such as Windows, AIX, system management, monitoring, end point protection and networking equipment), tools and techniques.  Understand technology directions, trends and strategic business impact on key client initiatives.
    8. Work across technology and business functions to implement sound designs which meet clinical and non-clinical requirements and enable business priorities.
    9. Lead problem management, resolution and Determine root cause of problems and implement solutions to prevent the problem from recurring.  Lead complex problem investigations.
    10. Provide technical consulting, analysis and recommendations to the application teams.
    11. Participate in the evaluation and recommendation of tools and technologies.
    12. Implement security practices and procedures.  Measure compliance.  Participate in audits and manage corrective action plans.
    13. Manage operations activities including metric reporting to IS management and team members.
    14. Maintain departmental asset inventory.


  1. Resource Management
    1. People
      1. Manage operations and engineering teams at I, II, & III, Principal, Supervisory, contractor, vendor, and other staff in the delivery of infrastructure services.
      2. Participate in the performance management process by setting goals, mentoring and coaching team members, providing feedback, and conducting reviews.
      3. Participate in the candidate selection process.
      4. Create a departmental Training and Development Plan.
      5. Conduct staff meetings and 1-1 meetings monthly (at a minimum).
    2. Budget
      1. Maintain fiscal stewardship of all aspects of the department, including providing the following report analysis; resource planning, current financial standing, and support and project costs.
    3. Hardware / Software
      1. Upgrade database software and patches to maintain vendor support and remediate security vulnerabilities.
      2. Develop product and version roadmaps.
      3. Manage licenses.
Job Responsibilities (Continued)

3. Relationship Management and Communication

  1. Exhibit outstanding interpersonal, diplomacy and communication (written and verbal) skills with a wide variety of people from diverse professional and cultural backgrounds.
  2. Communicate and partner with management, analysts, subject matter experts and end users to establish productive working relationships.
  3. Participate in leadership meetings such as the IS Directors and Managers meeting, special committees, and appropriate governance committees.
  4. Demonstrate strong customer focus.
  5. Manage client expectations.
  6. Concisely communicate complex technical information and strategies in a way that establishes rapport, persuades others and promotes understanding.
  7. Maintain a flexible and collaborative work style, with a pro-active and solutions-oriented approach.
  8. Exhibit the ability to see the big picture and conceptualize/document creative solutions.
  9. Maintain knowledge of business operations, strategies, information requirements and priorities.
  10. Serve as business liaison to various vendors.
  11. Exhibits commitment to professional development and self-improvement.



4. Project Management

  1. Demonstrate expertise in project management and SDLC methodology including the ability to effectively deploy resources and manage multiple projects in a cross functional environment.
  2. Exhibit the ability to lead and manage projects for both clinical and business applications.
  3. Lead implementation and support projects within the constraints of time, budget, and scope.
  4. Allocate resources to projects.
Required Licenses, Certifications, Registrations
1. One or more professional certifications in administration in areas such as:
a. Microsoft
b. Cisco Systems
c. AIX
d. Data Center Management
e. Virtualization
f. Unified Communications
g. Systems Engineering and Design
i. End point or perimeter security Technology
2. Other relevant Healthcare IS or IS certification such as:
a. Certified Professional in Healthcare Information and Management Systems (CPHIMS)
b. Information Technology Infrastructure Library (ITIL)
d. Certified Information Security Manager (CISM)
e. Certified Information Systems Auditor (CISA)
f. Certified Information Systems Security Professional (CISSP)
3. Participate in professional organizations, peer groups, and industry trade groups to stay current with technology; attend conferences, seminars and/or webinars regularly.
Required Education and Experience

Required Education:  Bachelor’s degree required in Math, Computer Science, Business or related degree or equivalent work experience in Infrastructure Healthcare or related field.


Required Experience:


  1. Eight (8) years of experience designing, developing, delivering, and managing Infrastructure and/or security solutions.
  2. Five (5) years of experience managing Systems, Networking, Operation System standards, security or Hosting services
  3. Three (3) years of experience in a supervisory/managerial role with five or more team members in a production environment.
  4. Two (2) years of experience leading Infrastructure and/or security projects
Additional Technical Requirements
  1. Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.
  2. Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
  3. Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288