Improvement Project Manager - Dept. of Pediatrics

Philadelphia, PA, US, 19104

Job Type: 

ABRAMSON - Abramson Building Req ID: 27634

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

This role provides improvement, analytic and project management support for quality and operational improvement projects across the 18 medical specialties in the Department of Pediatrics in collaboration with project team, administrative and clinical leaders.


Serves as a subject matter expert in improvement methods (model for improvement, lean and six sigma), providing education and mentorship for resident and fellow trainees as well as faculty and staff to build capacity for improvement work and sustainability.


Provides consultation to specialist physicians and administrators regarding improvement opportunities, including performance gap analysis, measure feasibility studies, trigger identification etc. to ensure project success for both centrally resourced and de-centralized projects.


Works collaboratively with leaders from the Office of Safety and Medical Operations, the Office of Clinical Quality Improvement, Analytics and Reporting and other departments across the organization to facilitate project completion.



Job Responsibilities
  • Project Identification
    • Identify and organize projects by defining project scope, goals and deliverables
    • Perform needs analyses to ensure that institutional needs are met
    • Identify key stakeholders and appropriate project team members


  • Project Initiation and Planning
    • Secure project approval, determines resource availability, timeline and financial commitment, and manages project progress
    • Facilitate discussions to meet mutually agreed upon goals
    • Coordinate complex customer input, ideas and feedback
    • Complete detailed project plan documents, including project work breakdown structure, schedule, roles and responsibilities
    • Manage and communicate project objectives and goals to the project team
    • Present project plan documents to key stakeholders and audiences


  • Project Execution
    • Manage project execution from start to finish including tracking progress, identifying issues and mitigating risks
    • Establish rapport with collaborating departments and teams
    • Meet regularly with project sponsors including to communicate progress toward project milestones and project status, provide insights into project health, proactively escalate issues and provide recommendations for bringing projects back into alignment with expected outcomes when needed


  • Project Closure
    • Complete post-project evaluations to determine project outcomes
    • Ensure project outcome is in alignment with desired impact and results
    • Complete lessons learned and present outcomes and findings to key stakeholders and audiences
    • Assemble and archive project documents
Job Responsibilities (Continued)
Job Responsibilities (Continued)
Required Licenses, Certifications, Registrations
Required Education and Experience

Required education: Bachelor’s degree


Required Experience:

  • Three (3) years of project management, quality or process improvement experience
Preferred Education, Experience & Cert/Lic

Preferred Experience:

  • Five (5) years of project management, quality or process improvement experience.
  • Five (5) years of business analysis experience.
  • One (1) year of experience managing cross-functional teams
  • Previous experience in a healthcare or research related environment                                                                          

Preferred Licenses/certificates/registrations:

Project Management Professional (PMP), Certified Associate in Project Management (CAPM), ASQ Six Sigma Green Belt (CSSGB) or Black Belt (CSSGB) Certifications


Additional Technical Requirements
  • Advanced knowledge of Project Management Body of Knowledge guidelines (PMBOK) including productivity tools, project charters, work plans and budgets.
  • Intermediate knowledge of Business Analysis Body of Knowledge guidelines (BABOK)
  • Intermediate knowledge of quality improvement methodologies (Lean, Six Sigma)
  • Intermediate knowledge of change management principles including organizational dynamics, change theory, and improvement methods / tools
  • Intermediate knowledge of risk management principles
  • Fundamental knowledge of healthcare / research operations and systems
  • Advanced proficiency with office software (Microsoft Office) including word processing, spreadsheet, presentation & diagramming software (Word, Excel, PowerPoint, Visio)
  • Excellent verbal and written communications skills
  • Excellent time management skills
  • Excellent organizational skills
  • Strong analytical skills
  • Solid negotiation skills
  • Ability to work independently with minimal supervision
  • Ability to gather, analyze and make recommendations/decisions based on data
  • Ability to collaborate with stakeholders at all levels
  • Ability to influence others to accomplish tasks outside of the direct span of control

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288




Nearest Major Market: Philadelphia

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