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IS Technology Administration Analyst I

Philadelphia, PA, US, 19103

Location: LOC_1300_MKT-Wanamaker Building 

Req ID: 117153

Shift: Days

Employment Status: Regular - Full Time 

Job Summary

The Technology Administration Analyst I is responsible for understanding and competency with current technologies and concepts within their discipline. This role works under direct supervision to accomplish daily assignments in support of team initiatives. The Technology Administration Analyst I also demonstrates basic expertise in the implementation, integration, troubleshooting, administration, management, and evolution of complex technologies.  In addition, this role provides support to internal and external customers while exhibiting high quality customer service.

Job Responsibilities

  • Supports a fast paced 24x7 day-to-day operations; participates in on-call rotation for 24x7 coverage as needed and able to work flexible hours (evenings and weekends).
  • Delivers high quality customer service when dealing with both clients and peers.
  • Demonstrates knowledge of technical and data architecture, data security, and best practices and industry standards for software/device environment management, inventory/asset control, change control, and deployment.
  • Resolves issues and troubleshoot all service-related problems within service level agreements and as urgency requires.
  • Follows escalation procedures to document and notify appropriate support staff, equipment vendors, or other contact involved parties and notifies management as appropriate.
  • Creates and maintains process and service line documentation.
  • Communicates production problems to affected users.
  • Ensures fixes, patches and upgrades are applied to the software and/or infrastructure.
  • Provides IT Team Lead with statistics and information to assure adherence to hospital computing standards and policies.
  • Assists in the orientation and integration of Level I new hires.
  • Uses Electronic workflow management system to resolve customer incidents.
  • Monitors application performance and capacity and proactively recommends enhancements/upgrades to ensure applications stay in acceptable ranges. 
  • Exhibits competence in monitoring applications, hardware and recommending necessary upgrades.
  • Demonstrates competence in detailed problem-solving, documentation, and record keeping

Required Education and Experience

Required Education: High School / GED

Preferred Education, Experience & Cert/Lic

Preferred Education: Bachelor’s degree, Associate’s degree, or technical diploma

 

Preferred Experience:

  • One (1) to three (3) years relevant (to concentration) IT experience
  • Experience in healthcare technology

 
Preferred Licenses/certificates/registrations:  MCP, MAC OS or A+ certification

Additional Technical Requirements

Platform Concentration: 

  • Knowledge of Active Directory, Group Policy, Asset management lifecycle and tools, device hardware, platforms and operating systems, Microsoft Management Tools, Enterprise Printing Management, software distribution tools preferred.

 

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products.

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

 

 

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