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IS Technology Admin Supv - 21680

Philadelphia, PA, US, 19104

Job Type: 

Location: LOC_HOME-Home/Remote Office Location 

Req ID: 86816

Shift: Days

Employment Status: Regular - Full Time 

Job Summary

The Technology Administration Supervisor is responsible for :

  1. Leads team in planning, forecast and implement new technologies of high complexity.
  2. Builds and supervises a team of engineers/analysts to provide skill set needed. 
  3. Identifies work trends and adjusting personnel to meet demand.
  4. Provides internal consulting, technical guidance, information and support to application support teams, IS infrastructure, management and users.
  5. Demonstrates advanced use of analytics and metrics to manage service delivery
  6. Promotes operations center mission and strategy through coaching, meetings and interactions with teams.
  7. Develops and enforce regulations and standards.
  8. Represents Technology Administration in enforcement of change control.
  9. Manages changing priorities and appropriately allocates project resources and assess staffing needs.
  10. Demonstrates advanced proficiency in creating detailed documentation and project plans.
  11. Reviews, develops and documents system level operational concepts and mission statements.
  12. Understands and can speak to the infrastructure components that provide the foundation to the applications owned by technology administration. 
  13. Demonstrates excellent written and verbal communication within team and external.
  14. Maintains a high level of education in emerging technologies.
  15. Coaches and mentors all levels of staff and peers with differing detailed knowledge.
  16. Schedules, assigns work, reviews the technical adequacy of work products, meeting cost and schedule for assigned group and interface coordination with other groups.
  17. Participates in the forecasting of budgets and contract negotiations
  18. Manages internal and external audits (findings, remediation, follow up)

Job Responsibilities

A Supervisory technology administration analyst functions as both subject matter expert and team manager.  The responsibilities echo those of a Principal Technology Administration Analyst, but include direct supervision of team members and projects.  A Supervisory Technology Administration Analyst also:
1. Plans and schedules activities for highly complex tasks and projects.
2. Mentors technology administration analysts on specific service line processes.
3. Functions as group spokesperson on critical programs and participates in long-range planning. 
4. Counsels senior management, customer personnel and colleagues on resolving complex technical issues.  
5. Holds regular team meetings; mentors and conducts periodic performance and salary reviews for support staff.

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations

Senior level certification in technology concentration (i.e. MCSE, Cisco CCNA Voice, Epic, etc…) ITIL certification preferred

Required Education and Experience

Required Education: Bachelor’s Degree

 

Required Experience: Experience in healthcare technology
 

Preferred Education, Experience & Cert/Lic

 

Preferred Experience: At least six (6) years of relevant (to concentration) IT experience

 

Preferred Licenses/certificates/registrations: ITIL Certification

Additional Technical Requirements

Voice Concentration: 

Senior level working knowledge and experience in the installation, maintenance and administration of telephony systems, voicemail, IVR, Programming or scripting,  VOIP, healthcare telecommunications solutions, and unified communications.

Account Concentration: 

Senior level Experience in:

   Account management and active directory.

   Epic

   remote access administration

   Identity management tools

   security standards in account provisioning

 

Platform Concentration: 

Senior Level working knowledge of  Active Directory, Group Policy, Asset management lifecycle and tools, device hardware, platforms and operating systems, Microsoft Management Tools, Enterprise Printing Management, software distribution tools.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products.

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

 

 

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