IS Technology Admin Supv - 21680

Job Summary

The Technology Administration Supervisor is responsible for :

1. Leads team in planning, forecast and implement new technologies of high complexity.
2. Builds and supervises a team of engineers/analysts to provide skill set needed. 
3. Identifies work trends and adjusting personnel to meet demand.
4. Provides internal consulting, technical guidance, information and support to application support teams, IS infrastructure, management and users.
5. Demonstrates advanced use of analytics and metrics to manage service delivery
6. Promotes operations center mission and strategy through coaching, meetings and interactions with teams.
7. Develops and enforce regulations and standards.
8. Represents Technology Administration in enforcement of change control.
9. Manages changing priorities and appropriately allocates project resources and assess staffing needs.
10. Demonstrates advanced proficiency in creating detailed documentation and project plans.
11. Reviews, develops and documents system level operational concepts and mission statements.
12. Understands and can speak to the infrastructure components that provide the foundation to the applications owned by technology administration. 
13. Demonstrates excellent written and verbal communication within team and external.
14. Maintains a high level of education in emerging technologies.
15. Coaches and mentors all levels of staff and peers with differing detailed knowledge.
16. Schedules, assigns work, reviews the technical adequacy of work products, meeting cost and schedule for assigned group and interface coordination with other groups.
17. Participates in the forecasting of budgets and contract negotiations
18. Manages internal and external audits (findings, remediation, follow up)

Job Responsibilities

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations

Required Education and Experience

Required Education: Bachelor’s Degree

Required Experience: Experience in healthcare technology
 

Preferred Education, Experience & Cert/Lic

Preferred Experience: At least six (6) years of relevant (to concentration) IT experience

Preferred Licenses/certificates/registrations: ITIL Certification

Additional Technical Requirements

Voice Concentration: 

Senior level working knowledge and experience in the installation, maintenance and administration of telephony systems, voicemail, IVR, Programming or scripting,  VOIP, healthcare telecommunications solutions, and unified communications.

Account Concentration: 

Senior level Experience in:

   Account management and active directory.

   Epic

   remote access administration

   Identity management tools

   security standards in account provisioning

Platform Concentration: 

Senior Level working knowledge of  Active Directory, Group Policy, Asset management lifecycle and tools, device hardware, platforms and operating systems, Microsoft Management Tools, Enterprise Printing Management, software distribution tools.