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IS Systems Manager ERP and Enterprise Applications

Philadelphia, PA, US, 19104

​Location: LOC_CIRA-Cira Centre 

Req ID: 205271

Shift: Days

Employment Status: Regular - Full Time 

​About Us
We’re seeking breakthrough makers! Children’s Hospital of Philadelphia was built on the belief that we can change lives. Today, in every role throughout our hospital, research institute and care network, the 22,000 members of our workforce are finding new ways – big and small – to make a difference for the patients and families we serve. 

If you are ready to challenge yourself, be inspired and grow – no matter what your role – you just may be the kind of breakthrough maker who will thrive at CHOP.

​CHOP is proud to share that we are ranked No. 1 on Forbes' 2022 list of America's Best Large Employers!

Job Summary

The Information Services System Manager of ERP and Enterprise Applications will lead the strategic project team within the Financial and Administrative Application portfolio at the Children’s Hospital of Philadelphia (CHOP). The IS Systems Manager will serve as an influential leader and change agent, exercising strong communications and collaboration skills to lead and motivate cross-functional, interdisciplinary teams to achieve strategic goals. Of immediate need will be to develop a strategy to migrate from Kronos Workforce Central on-premises deployment to UKG Dimensions cloud while partnering with Nursing, Payroll and other stakeholders. The IS Systems Manager provides management oversight to the planning, development, implementation and ongoing support of business applications in alignment and collaboration with stakeholders, while providing leadership and supporting career development for a 13 member team of IT professionals. The role requires management of vendor and technology assessment and selection, oversight of vendor contracting, as well as development and management of the department’s budget. The IS Systems manager serves as IS project sponsor for projects aligned to the business applications portfolio and works closely with the project management office (PMO), and business owner to deliver projects on time and within budget. Examples of business areas supported in the role included HR, Finance, Payroll, Supply Chain Management, Nursing, Medical Staff Affairs, Facilities, Environmental Services, Security, and other hospital operations areas. The IS System Manager will have oversight for many technologies including Workday (full suite implementation), Identity Management platform (Oracle Identity Manager and CyberArk), UKG Kronos, OnBase, Qgenda scheduling, etc.  

 

The department works 80% remotely, 20% on site in our Philadelphia offices on an as-needed basis.  

Job Responsibilities

Planning

  • Establishes team vision, mission, yearly operational goals and tactical plans in alignment with key customers, IS and the organization as a whole.
  • Facilitates evaluation of proposed work for the applications team.

 

Application Support

  • Leads application support functions and develops processes to ensure system reliability, stability, data integrity and recoverability.
  • Establishes service level agreements with customers and operational level agreements with other IS service units.
  • Ensures that processes are in place to identify and resolve application problems.
  • Coordinates activities of the support team to maintain service levels and resolve issues.
  • Creates and communicates metrics against support goals.
  • Manages work request intake, scoping and scheduling.
  • Documentation
  • Develops documented procedures for management of systems and environments.  Implements and enforces procedural standards.
  • Maintains system documentation for current technical environment and system configuration.

 

Application Life Cycle Management

  • Manages the development and deployment of new applications, systems software, and/or enhancements to existing applications within the defined portfolio.
  • Reviews and analyzes existing application effectiveness and efficiency, and develops strategies for improving or leveraging these systems.
  • Ensures that processes exist and are used to design, develop and install enhancements and patches/upgrades to systems and application software per the vendor’s recommendations and in line with CHOP requirements.
  • Communicates regularly with product vendors to understand roadmap and plan necessary adjustments to CHOP strategy in alignment with the business owners.
  • Researches, evaluates, and recommends software applications and application development tools for purchase and deployment to meet IS and organizational goals including conducting feasibility studies within defined portfolio.

 

Job Responsibilities (Continued)

Budgets

  • Manages budget for assigned cost center.
  • Participates in the annual IT planning and budgeting processes for project, support, and maintenance activities.

 

Customer Service

  • Develops trusting customer relationships to ensure customer satisfaction.
  • Participates in steering committees and programs to educate and inform CHOP management and business users of system capabilities.  Leverages these groups to understand requirements.

 

Resource Management

  • Efficiently manages resource allocations to projects, application maintenance, and work requests based on service level agreements and organization priorities.
  • Effectively leads, manages, motivates and technically evaluates the team in achieving their goals.
  • Promotes the development and productivity of individual group members.
  • Develops a culture of inter-group and inter-departmental teamwork with frequent communication.
  • Monitors resource work efforts, performs resource capacity planning, assigns work to resources, estimates new resource needs, justifies and requests resources.
  • Performs recruitment and hiring.  Performs consultant selection and consultant management.
  • Implements cross-training plans, sharing knowledge across the team.

 

Vendor and Contract Management 

  • Reviews all new contracts and contract renewals for supported products.
  • Participates in contract term and pricing negotiations. Tracks renewal dates, and engages in contract re-negotiation.
  • Ensures that statements of work are thorough, complete and in compliance with CHOP SOW standards.
  • Ensures vendor is providing services as stipulated in our maintenance and service contract.
  • Ensures tracking of application licensing

Job Responsibilities (Continued)

Project Management

  • Ensures that projects meet business requirements and goals, and fulfill end-user requirements.
  • Provides technical leadership to project managers and team members working projects.
  • Supports CHOP's project management methodology.
  • Participates in the software development life cycle including but not limited to key sign-offs for design reviews, code reviews, and implementation planning.
  •  Efficiently manages resource allocations to projects.

 

Quality

  • Enforces IT best practices in quality assurance and change management.
  • Supports and facilitates change management processes necessary to ensure segregation of duties, quality testing, and auditable promotion of changes through the development, QA and production infrastructure environments.

Required Education and Experience

Required Education: Bachelor’s degree

 

Required Experience: Minimum of 3 years’ experience managing technical resources in a fast past information services environment

Preferred Education, Experience & Cert/Lic

Preferred Education: MBA


Preferred Experience: 

  • Minimum of 7 years experience providing integrated, technical solutions
  • Minimum of 7 years experience providing customer-focused solutions
  • Exceptional written and oral communication skills 
  • Consulting experience is a plus
  • Healthcare experience is a plus                                                                                                          

Preferred Licenses/certificates/registrations: PMP, ITIL or Six Sigma

Additional Technical Requirements

  • Demonstrated knowledge of the Systems Development Life Cycle.
  • Experience supporting applications running on the following environments:, Unix, Windows, Oracle, SQLServer
  • Project management experience is a plus
  • Requires proven communication skills, problem-solving skills and knowledge of best practices to guide the team on issues related to the design, development, deployment and maintenance of mission-critical applications.
  • Knowledge of automated software and system management tools.
  • Strong knowledge of system and software quality assurance best practices and methodologies.
  • Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
  • Knowledge of database design and file management techniques preferred

To carry out its mission, it is of critical importance for the Children’s Hospital of Philadelphia (CHOP) to keep our patients, families and workforce safe and healthy and to support the health of our global community. In keeping with this, CHOP has mandated all workforce members on site at any CHOP location for any portion of their time be vaccinated for COVID-19 as a condition of employment.  This mandate also applies to workforce members performing work for CHOP at non-CHOP locations. Additionally, all workforce members based in or regularly scheduled to work at any New Jersey location are mandated to be both vaccinated and boosted for COVID-19, with booster timing consistent with applicable guidelines. The CHOP COVID-19 vaccine mandate is in alignment with applicable local, state and federal mandates. CHOP also requires all workforce members who work in patient care buildings or who provide patient care to receive an annual influenza vaccine. Employees may request exemption consideration for CHOP vaccine requirements for valid religious and medical reasons.  Please note start dates may be delayed until candidates are fully immunized or valid exemption requests are reviewed. In addition, candidates other than those in positions with regularly scheduled hours in New Jersey, must attest to not using tobacco products.
EEO / VEVRAA Federal Contractor

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