IS Facility Technical Portfolio Leader

Philadelphia, PA, US, 19107

Job Type: 

1300 MKT - Wanamaker Building Req ID: 27233

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Portfolio Leader is a strategic and operational leader responsible for program management of multiple projects under the Technology Services portfolio. This role will be responsible for the collaboration and be mutually accountable for the success for the information technology within facilities projects.


Will be accountable for budget, compliance and coordinate all activities related to IS Facility Expansion and Transition, for major facilities projects.  As the Portfolio Leader for IS Facility Expansion and Transition, the individual will be responsible for developing the strategy related to outfitting technologies for new and remodeled facilities.  This will include developing standards and delivering emerging technologies where there is a business need and in response to trends in the industry. 


The Portfolio Leader serves as an influential business leader and change agent, exercising strong communications and collaboration skills that support an integrative matrix-based organizational model.  The Portfolio Leader leads and motivates cross-functional, interdisciplinary teams to achieve tactical and strategic goals.  The Portfolio Leader maintains up-to-date knowledge of technology products, standards, industry trends, emerging technologies, benchmarking and implementation best practices.


This position has high interaction and visibility with front-line hospital management, clinical champions, patient/family relations, corporate services, research institute, CHOP affiliates, and IS leadership. 


Provide basic purpose or primary function of the job:


  • Demonstrates exceptional knowledge of and expertise in CHOP's program management methodology, tools practices, and standards. Assigned to complex set of projects spanning over multiple years commitment that requires dedicated project managers and team members.
  • Exhibits outstanding skills in the coordinated management of multiple related projects directed towards a common objective.
  • Demonstrates exceptional proficiency in assimilation of interrelated factors to gain successful results towards the program objectives.  This includes complicated plans, decision making, budgets, risk mitigation, and multilayer communication and relationship management.
  • Demonstrates expert proficiency in reviewing and creating detailed documentation and reports relevant to the management and operation of CHOP's computer systems, including budget plans.
  • Exhibits excellent communication skills in dealing with program leadership, project sponsors, colleagues, vendors and organizational administration.
  • Demonstrates ability to directly supervise project managers in a dedicated, matrix or blended environment.
  • Exhibits seasoned leadership in motivating project teams and stakeholders.
  • Demonstrates exceptional skill at negotiating agreements with customers and managing change journey towards program strategic objectives.
Job Responsibilities

IS Facility Expansion and Transition


  • Partners with the Facilities, IS Leadership, and other key leaders across the organization.
  • Is accountable in developing the IS-related strategic, operating and financial plans to accomplish facility expansion. 
  • Facilitates IS recommendations and decisions that align with the overall direction and financial plan of facility expansion.  Tracks risks and issues and develops appropriate mitigation plans.
  • Researches trends and conducts benchmarking to support IS strategies in facility expansion and transition.
  • Facilitates and coordinates the work of the IS to ensure adherence to work plans, timelines and approved resources for the larger expansion projects.
  • Facilitates the IS needs assessment of current clinical and business operations and future needs. Determines IS program/system/practice/staffing changes necessary for successful operations at new CHOP facilities and oversees the development of those strategies and transition.
  • Works with the various sponsors to develop education and communication for IS to support facility expansion and transition. 


Strategic Thinking and Leadership


  • Provide overall direction and management of the scope, timing, budget and delivery of the respective portfolio such as planning, partnering with shared resources across departments, implementation, optimization and enhancements, and services offerings.  Manage relationships across multiple departments. 
  • Assist in development of the strategy for the portfolio and supporting roadmap in close collaboration with executive management, clinical leaders, operational leaders, administrators, and key staff.  Take accountability for execution of the strategy. Additionally, ensure alignment with organizational goals & objectives.
  • Communicate the linkage of organizational vision and strategies to the cross functional teams.
  • Develop and provide data for strategic planning processes and resources and measure progress.


Job Responsibilities (Continued)

Program Management


  • Oversee management of a portfolio of related projects; lead and manage large complex projects or a series of projects with significant risk.
  • Manage and track aggregate budget and resources, reconcile shortages and overages in individual budgets, implement project budget controls as needed, and facilitate program audits.
  • Work with Executive Sponsors and Program Managers to define project scopes, resolve critical issues, mitigate risks, establish and monitor appropriate project budgets, and ensure that program management goals and objectives are successfully completed in compliance with organizational and project management practices, standards and policies.
  • Collaborate with Resource Managers to identify and select project personnel; communicates the project vision and individual roles to team members; and manages resources, contractors, vendors, and all relevant parties. 
  • Monitor project progress, resolves associated issues and mitigates risks, and ensures that stakeholders remain informed and actively involved in the project’s timely completion.
  • Generate and distribute program status reports and metrics for all affiliated stakeholders.
  • Provide business input to top management, PMO and key stakeholders on decisions to initiate new projects and discontinue existing projects.
  • Negotiate contracts and manages vendor relationships relative to project portfolio.
  • Collaborate with the PMO on continuing development of best practice project management tools and techniques.
  • Has a matrixed relationship with project managers and develops strong relationships to drive results.
  • Regularly assess the organizational structure of the portfolio and determine if the clinical and business needs of the supported areas of responsibility are being met.  Develop alternatives as needed and with the approval of the senior director and communicate and implement them.
  • Ensure employee and stakeholder satisfaction are being measured, performance maintained and results communicated appropriately.
  • Familiarity with the scope of the enterprise, the enterprise plan, project challenges and resource capabilities sufficient to judge the appropriate boundaries and interaction points of the various teams within the project.


Performance, Project and Change Management


  • Develop and regularly communicate performance metrics (dashboards, key indicators, etc.) to relevant clinical and business leaders regarding activities within responsibility areas.
  • Lead and enforce effective change management processes to ensure successful use and adoption of new tools and processes.
  • Coordinate with clinical and operational leadership to ensure relevant decisions are timely and effective.   Implement agreed upon program methodologies and tools, providing leadership and influence over the selection and implementation of those tools.
  • Coordinate within Information Services to develop comprehensive, quality architectures, methodologies and strategies to support implementation, education and ongoing operations.
  • Ensure current, accurate documentation to support operation and maintenance of the systems and related training.


Job Responsibilities (Continued)

Communications and Governance


  • Proactively develop and create communications strategies and methods to effectively convey information, provide governance and oversight, and facilitate efficient decision-making.
  • Target messages to audiences such as CHOP executives, External Affiliates, Clinical and Operational leadership teams, Community Organizations, etc.  Continually assess current methods and strategies, and develop and implement new options to meet evolving communication needs.
  • Lead and support the timely communication to the CHOP community regarding all areas of responsibility.  Use existing CHOP vehicles to effect desired results (Leadership briefing, Governance bodies, Town Halls, etc.)
  • Lead and/or participate in appropriate meetings including: governance, program/project executive sponsors, steering committees and other targeted committees, etc. to achieve desired objectives.


Financial Planning, Vendor Management and Optimization


  • Participate and provide input into the strategic budget, annual IS Budget process and 10-year capital budget.
  • Participate and provide input to track portfolio’s capital and operating budgets.
  • Collaborate with Supply Chain and third parties to develop strategic vendor partnerships.


Regulatory and Compliance


  • Conduct job responsibilities in compliance with CHOP policies and procedures.
  • Actively support implementation of Information Security standards and requirements
  • Follow CMS, State and local laws, JCAHO standards and other appropriate agencies rules and regulations.
Required Education and Experience

Required Education: Bachelors in Business, Healthcare IT or related field.


Required Experience:

  • At least fifteen (15) years of solid experience as project manager in medium to large complex projects with increasing responsibilities.
  • At least five (5) years of experience in a Healthcare environment with changes and emerging trends in Healthcare industry, and understanding of Healthcare applications, systems and processes.
Preferred Education, Experience & Cert/Lic

Preferred Education: Master’s degree.


Preferred Experience:

  • Experience managing operations of large health systems preferred.  Consulting background preferred. 
  • This role should have a technical background to be able to understand the complex technical discussions and be engaged.


Preferred Licenses/certificates/registrations: Project Management Professional (PMP) or other project management certification.

Additional Technical Requirements
  • Demonstrated experience in managing a complex portfolio of clinical and business applications and services.
  • Knowledge and high proficiency in healthcare and information systems standards Extensive knowledge of the theory and practice of information management, human resources, finance, project management and hospital operations
  • Extensive knowledge of the theory and practice of project management as it applies primarily to coordination and control of resources and multiple projects
  • Familiarity with the scope of the enterprise, the enterprise plan, project challenges and resource capabilities sufficient to judge the appropriate boundaries and interaction points of the various teams within the project
  • Ability to create a high degree of trust between oneself and the various application users, and the capability to act as the interface between these user communities and the project teams involved in the project
  • Has the experience, vision, authority and seniority that is commensurate with the significance of the business program and project complexity
  • Have analytical and business knowledge to determine the impact of requested changes and to thoroughly understand the reasons behind requests
  • Experience with Electronic Health Record (EHR), cloud providers and SaaS models, VMware, etc. is preferred.
  • Experience with emerging healthcare technologies, such as telemedicine, etc.
  • Experience with Application Program Interfaces and Health Information Exchange
  • Exhibit excellent analytical skills, the ability to oversee multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
  • Must be a critical thinker, with strong problem-solving skills.
  • Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate concepts to technical and nontechnical audiences.


Information Security Requirements


  • Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.
  • Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
  • Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

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2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288




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