Epic Systems Analyst Supervisor

Philadelphia, PA, US, 19104

​Location: LOC_HOME-Home/Remote Office Location 

Req ID: 216197

Shift: Days

Employment Status: Regular - Full Time 


Seeking Breakthrough Makers   

Children’s Hospital of Philadelphia (CHOP)—named America’s 2022 Best Large Employer by Forbes—offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. 


CHOP’s Commitment to Diversity, Equity, and Inclusion 

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. 

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply. 

Job Summary

This position will support Epic's Ambulatory module.  We are primarily interested in applicants with a background in Epic** (or another EMR's) clinical modules.  The position, although supervisory, is a hybrid role that will require 50% of time on administrative/supervisory tasks and 50% of time dedicated to work on projects and/or tasks. 


A System Analyst Supervisor is a senior level position in the System Analyst job family.  A person in this position will be required to work with and across teams of analysts to provide advanced level support for their customers. Performs advanced system configuration changes and maintenance to support the lifecycle of the application. Recommends design enhancements and changes for complex systems.  Required to manage other staff and lead teams. Subject Matter Expert in their domain.

Job Responsibilities

  • Performs operational support, maintenance and system configuration as defined in departmental operating procedures and recommends operational and process improvements.
  • Identifies, analyzes and resolves data and system issues of advanced complexity.
  • Works independently and leads teams in support of team initiatives and projects; manages cross functional work teams.
  • Demonstrates advanced proficiency in gathering requirements, developing specifications, preparing and reviewing documentation.  
  • Develops, validates and executes comprehensive test plans.
  • Performs 24/7 on call support if applicable.
  • Communicates effectively, negotiates changes, and assists in prioritization of tasks with clients, vendors, colleagues, and senior leadership.
  • Acts as a Subject Matter Expert in their area of application or domain.
  • Educates and coaches other team members; provides quality reviews of other work products such as system documentation and requirements.
  • Directly supervises team members, delegates, coach’s staff and enforces compliance with department and hospital policies and procedures and provides feedback to staff and management.
  • May be required to travel to/from and work in the various CHOP locations, including patient care areas.
  • May be required to travel for mandatory certifications.
  • May be designated a “Health Care Worker”
  • May be required to represent I.S. and/or present to various Hospital Clinical and/or Operations committees.

Job Responsibilities (Continued)

The department works approximately 80% remotely, 20% on site in our Philadelphia offices on an as-needed basis. 

Required Education and Experience

Required Education: Bachelors Degree

Required Experience: Five (5) years of experience working within a healthcare environment or within Information Systems.

Preferred Education, Experience & Cert/Lic

Preferred Education: Bachelor’s Degree with a field of study in Computer Science, IS, Business, or Healthcare

Additional Technical Requirements

  • Excellent communication and teamwork skills including conflict resolution.
  • Advanced critical thinking, problem-solving and troubleshooting skills.
  • Proficient skills in Microsoft Office products (Word, Excel, Power Point, etc.).
  • Ability to facilitate meetings with senior leaders and cross functional groups
  • Advanced documentation skills
  • Mentoring and teaching of staff
  • Ability to lead and manage others

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community.  As a condition of employment, professionals working onsite—at any CHOP location, for any portion of time—must be vaccinated for COVID-19. Learn more. 

CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons.  Start dates may be delayed until candidates are immunized or exemption requests are reviewed.  

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Nearest Major Market: Philadelphia

Job Segment: Systems Analyst, Patient Care, EMR, Computer Science, Pediatric, Technology, Healthcare