Director Research Business Operations

Philadelphia, PA, US, 19107

Job Type: 

ROBERTS - Roberts Ctr Pediatric Research Req ID: 27824

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The purpose of the Business Operations office is to lead, manage and support the optimization of key operational business activities required to effectively administer and manage internally and externally sponsored research at CHOP. The goal of the Business Operations team is to ensure that research administration units are working efficiently, effectively, and focused on tasks that enhance the delivery of services provided by key business operation units to researchers and administrators across the research organization.


This role provides leadership, direction and oversees the provision of operational services to ensure continued focus on efficiency and effectiveness of the specific functions and performance standards related to and involving the offices of Pre-Award, Post-Award & Research Portfolio Management, Specialized Accounting, and Non-Traditional Personnel (NTP), as well as activities related to the optimization of electronic research systems (eSPA), human resources transactional activities, communications, policies and procedures, training, and professional development. 


This position will report to the Vice President, Research Administration and Operations (VPRA) and will operate as a senior-level advisor to the VPRA across a breadth of strategic, operational, quality governance, personnel, fiscal and communications initiatives critical to the overall successful implementation of the Institute’s strategic plan.  This role will participate on the VPRA’s Executive Team as well as effectively partner with executive peers to coordinate and implement administrative support to assure the timely, effective and efficient delivery of services and support to key stakeholders and internal clients. This role will work closely with the senior research administration leadership, Research Institute Project Management Office, as well as the Human Resources and Finance Business partners to evaluate and advise on developing a more efficient and optimized workflow strategy between and within research operational units by evaluating legacy operational processes, procedures, and standards in an effort to develop and monitor an enhanced service-delivery model. This role will analyze the effectiveness of these revamped processes, strategize to improve efficiency and productivity, oversee existing programs for quality assurance and supervise the hiring and training of personnel. 

Job Responsibilities
  • Work closely with the Vice President, Research Administration and Operations in providing vision, support, leadership on all matters related to operations. 
  • Participate on the VPRA Executive Team; effectively partner with executive peers to develop and implement strategic objectives that support the mission, vision and strategic plan for research.
  • Evaluate and advise regarding the operational impact and long range planning related to the influx of new faculty researchers.
  • Oversee, manage, coordinate and/or support operational activities needed to enhance service delivery including (but not limited to) the administration of Federal Training Grants, Internal Funding Opportunities, onboarding and off-boarding of non-traditional personnel, and electronic research administration systems (internal and external systems). 
  • Manage and provide support for day-to-day HR and other transactional responsibilities and activities managed by Post-award Research Administration.
  • Coordinate and support research administration training and professional development offerings via the Research Administration Development & Professionals Training (RAD Pro’s Training) series including liaising with CHOP learning management personnel and organizing off-site training and professional development retreats and other staff team building offerings. 
  • Coordinate and support the Research Administration and Non-Traditional Employee orientation programs for new personnel onboarded at CHOP.
  • Ensure that the internally-funded grants competition process is streamlined, administered in compliance with CHOP policies, and information regarding proposals and awards is disseminated timely. 
  • Organize and provide support to streamline and organize the administration and submission of institutional training grants.
  • Create and update policies and procedures to document the optimization efforts impacting workflows.
  • Partner closely with research project management office (PMO) to ensure that the PMO recommendations are implemented on target.
  • Interact with many areas/departments within and outside of Research Administration at CHOP with a focus on ensuring workflow efficiencies with a particular focus on Post-Award Research Portfolio Management.
  • Manage a team of 7 FTEs including one Assistant Director, three full-time analysts, and three full-time staff from the NTP Office.
  • Direct hiring, coaching and management of Operations team.
  • Ensure that CHOP information within internal and external systems and databases are maintained and up-to-date.
  • Ensure that CHOP faculty and administrator burden is minimized in eResearch systems (specifically eSPA) and work closely with RIS and external consultant on prioritizing system improvement projects.
  • Serve as a primary source of disseminating information regarding internal compliance requirements including mandatory education, flu vaccinations and ensuring that external sponsor guideline changes are operationalized to be in compliance.
  • Manage, coordinate and disseminate performance metric reports to senior research leaders and analyze trends and areas for improvement.
Required Education and Experience

Required education: Bachelor’s degree


Required experience:

Ten (10) years of experience sponsored projects related experience.

Ten (10) years of experience in a research/academic/medical environment.

Seven (7) years of managerial or supervisory experience.

Seven (7) years of progressive operational effectiveness experience.

Job Responsibilities (Continued)
Required Licenses, Certifications, Registrations
Preferred Education, Experience & Cert/Lic

Preferred education: MBA or Master’s Degree in Public, Health or Research Administration 

Preferred experience

  • Twelve (12) years of experience sponsored projects related experience.
  • Twelve (12) years of experience in a research/academic/medical environment.
  • Ten (10) years of progressive operational effectiveness experience.


Preferred certification: 

  • Project Management Certification (PMP, PgMP, PfMP, CAPM, ACP, RPM) 
  • Research Administration Certification (CRA, CPRA, and/or CFRA)
Additional Technical Requirements

Experience working with senior leadership and all relevant and external and internal constituencies including consultants, faculty, and research administration professionals with varying levels of experience.

Knowledgeable of and compliant with all laws and regulations governing areas of responsibility (Working knowledge of Uniform Guidance & NIH Grants Policy Statement).

Ability to evaluate and make recommendations of continuous quality and process improvement.

Extremely organized and have a keen eye for detail and desire to probe further into data.

The ability to interact professionally and comfortably with senior administrators, faculty members, and external constituents.

Ability to plan, organize and integrate priorities and deadlines.

Skills in exercising judgement and discretion in developing, interpreting and implemental departmental policies and procedures.

Excellent computer skills, including advanced knowledge of the Microsoft Office Suite.

Strong interpersonal skills, tact and diplomacy is mandatory.

Exceptional skills in change management.

Evidence of excellent written and oral communication skills.

Ability to work independently and collaboratively.

Ability to interact effectively with a diverse cohort of professionals.



All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

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Phone: 866-820-9288




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