Clinical Quality & Operations Improvement Specialist- Cardiac Center

Philadelphia, PA, US, 19104

Job Type: 

MAIN - Main Hospital Req ID: 27515

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Clinical Quality and Operations Improvement Specialist is responsible for collaboratively driving the performance improvement agenda in the Cardiac Center including: 1) Working closely with the Cardiac Center Director and Associate Director of Quality Improvement, medical directors, nursing leaders and CHQA Directors of Quality and Safety to develop, facilitate and support clinical quality improvement activities; 2) increasing the value provided by dedicated improvement resources; 3) developing partnerships with other improvement teams in the Center for Healthcare Quality and Analytics; 4) building capability and teaching improvement to faculty, staff and trainees; and overall advancement of the Cardiac Center as a leader in quality, safety and operations improvement.


The specialist collaborates with Cardiac Center leadership to ensure that the clinical and operational improvement initiatives implemented support program growth and align with and support the Cardiac Center and enterprise strategic plan. The specialist works closely with the Administrative Directors and Division Chiefs to identify opportunities for improvement, works with the QI team to develop improvement plans and ensure resources are deployed to successfully attain goals. The Specialist works with CHQA leadership to sustain initiatives, facilitate QI education including arrange speakers from time to time related to QI leadership and science. 

Job Responsibilities

Program Management

  • Partners with Cardiac Center Director and Associate Director of Quality and Cardiac Center leadership to set strategic direction for the team.
  • Supports the Cardiac Center QI Leadership team in executing department priorities and ensuring the smooth operation of ongoing activities.
  • Develops educational and training materials appropriate for clinical personnel to build capacity in quality improvement methodologies.
  • Develops internal systems for assuring high quality and consistent completion of core work products and projects. 
  • Performs independent analyses of current processes and designs and implements changes where necessary. 
  • Serves as a liaison with between the Cardiac Center QI leadership team and other Cardiac Center Divisions/Departments.
  • Facilitates the creation of visual tools such as boards/screens that display project based information and other systems to help track progress on projects


Staff Management

  • Serves in lead role to orient new QI team members to the Cardiac Center QI process and culture.


Performance Improvement

  • Manages new and ongoing projects to support strategic goals within Cardiac Center, and in collaboration with the hospital
  • Helps develops, manage and execute project plans.
  • Coordinates steering committee meetings, regular patient reviews.
  • Maintains the portfolio of clinical quality projects, including scheduling and QI team and other staff assignments.
  • Act as consultant and advisor for department-wide and divisional initiatives, including strategic, operational and quality and safety initiatives.
  • Collaborates with the CHQA leadership team.
Required Education and Experience

Required Education: Bachelors of/in health-related field


Required Experience: 

  • At least two (2) years of leadership experience and expertise, including experience building and facilitating highly functional teams that cross multiple departments and functions
  • At least five (5) years of professional experience
  • At least two (2) years of full time work experience as a healthcare improvement professional
Preferred Education, Experience & Cert/Lic

Preferred Education: Master’s


Preferred Experience: Clinical background                                                                                                              
Preferred Licenses/certificates/registrations: 

  • Quality certification (CPHQ, CQM, ASQ, Six Sigma, or Lean). 
  • PMP certification
Additional Technical Requirements
  • Expertise in using tools and methods for clinical quality improvement, performance measurement, patient safety, and change management.
  • Expertise in process improvement methodology (Lean, Six Sigma, IHI) and project management experience required.
  • Experience applying data analysis to drive fact-based decisions.
  • Knowledge of medical terminology, clinical workflow, clinical documentation and use of electronic health records and the organizational structure of healthcare systems is required.
  • Demonstrates and models effective leadership and project management skills.
  • Ability to manage multiple projects, work independently, and implement problem-solving capabilities.
  • Ability to work under stress and meet deadlines.
  • Strong interpersonal, verbal and written communications skills are required for the successful management of this function. 
  • Certificate in quality management or patient safety strongly recommended
  • Change agent demeanor
  • Knowledge of MS Office Suite
  • Demonstrated experience in design and development of communication strategy
  • Demonstrated skills with analytical tools to support business process re-engineering and research inquiry (e.g., standard deviation, variance, process maps, etc.).
  • Strong desire to seek out new ideas and challenge norms
  • Coaching techniques, facilitation skills

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288




Nearest Major Market: Philadelphia

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