Clinical Labs Division Manager

Philadelphia, PA, US, 19104

Job Type: 

LOC_MAIN-Main Hospital Req ID: 74322

Shift: Days

Employment Status: Regular - Full Time 

Job Summary

Our Point of Care Testing program encompasses an expansive test menu performed throughout the 41 care centers within the CHOP network, including urgent care, primary care, and specialty care centers. Tests are performed by hospital employees and medical staff who have received training and ongoing competency assessment at the University City campus and physician office laboratories (POL) throughout the CHOP network. The purpose of the Point of Care program is to provide guidelines to ensure that consistent, accurate, and reliable laboratory testing is performed at the same caliber and level of quality found within the Laboratory Medicine division, but offered at the patient's immediate location.

The Department of Pathology and Laboratory Medicine, in conjunction with ordering physicians and clinical groups, coordinates the POCT and POL programs, including review and approval of testing procedures and equipment, monitoring quality control and quality assurance, and training and competency assessment of individuals who perform testing. POL and POCT at The Children's Hospital of Philadelphia are licensed by the State Department of Health in which the test is performed and by CLIA (Clinical Laboratory Improvement Amendment), which is regulated by the Centers for Medicare and Medicaid Services. Our program meets and exceeds standards for laboratory testing and regulations specified by the licensing and accreditation agencies.

An ideal candidate will have experience with administering POCT program, quality improvement, excellent communication, program management skills, and strong understanding of regulatory requirements and health care system needs in relationship to POCT. POCT manager under the direction of medical director and other leadership in the department, and , working closely with the nursing and clinical leaders will assess, establish and maintain new POC testing, policies, and procedures to support quality and regulatory requirements. POCT manager will oversee a team of POCT quality specialist that work throughout the network in ensuring success of our POC program.



Job Responsibilities

1. Manage Lab

  • Recruit, interview and mentor entry-level leadership staff.
  • Cross train employees in multiple workstations – Scheduling
  • Oversee performance of laboratory technical supervisors.
  • Assist staff with development of customer service orientation, problem solving and conflict resolution skills.


2. Assure full compliance with licensing and accreditation requirements.

  • Participates and Passes all proficiency testing program.
  • Department meets or exceeds federal, state and CAP guideline
  • Update Standard Operating Procedures to reflect current standards.
  • Develop and perform internal and interdepartmental audits.
  • Participate in the interpretation and response to audit outcomes.


3. Provide administrative support for department leadership.

  • Ensure staff familiarity and adherence to hospital and departmental policies and procedures.
  • Ensure interdepartmental adherence to department policies and procedure.
  • Establish interdepartmental mechanisms to pro-actively improve patient care services.
  • Assist with problem solving and trouble-shooting.
  • Investigate and provide responses to complaints about the Labs services.
  • Oversee employee interviews, evaluations and disciplinary actions.
  • Counsel employees when necessary.


4. Provide technical support for technical staff, medical directors and medical nursing staff

  • Oversee quality and appropriateness of department technical functions.
  • Ensure detailed, validated Standard Operating Procedures.
  • Provide opportunities for staff to develop advanced technical skills.
  • Establish a high technical standard of excellence.


Job Responsibilities (Continued)

5. Share expertise with other organizations.

  • Participate on technical committees.
  • Perform external assessments.
  • Participate in inter-organizational discussions related to the the Laboratory’s policies and practices.
  • Performs other related recruitment, marketing and research duties as needed.


6. Financial and statistical collection and management.

  • Oversee collection and calculation of departmental statistics including but not limited to overtime and workload data.
  • Maintain operating budget within established guidelines.
  • Track and trend revenue accounting for variations from projected values.
  • Ensure proper performance of billing procedures by staff.
  • Oversee departmental purchase of equipment and supplies.


7. Professional Manner.

  • Demonstrate professional relationships with all memberships with all members of the department, including physicians, management team and department faculty.
  • Demonstrate ability to tactfully manage and resolve difficult situations.
  • Demonstrate initiative in identifying and performing technical and administrative tasks, assigned and unassigned.
  • Works efficiently and adapts well to change.
  • Develops professionally through continuing education.
  • Keeps abreast of technical and administrative trends through professional affiliations.
  • Be prepared to accept and champion changes.
Job Responsibilities (Continued)
Required Licenses, Certifications, Registrations
M.T. (ASCP) or NCA
Required Education and Experience

Required Education: Bachelor’s degree in Medical Technology or other science or health care related field. 


Required Experience:

  • At least ten (10) years of clinical laboratory experience with at least five (5) years at a supervisory level. 
  • Supervisory experience must include technical procedure writing, performance appraisals, performance improvement planning, disciplinary actions and quality assurance projects.
Preferred Education, Experience & Cert/Lic

Preferred Experience: Supervisory experience in Laboratory Management (multiple disciplines)

Additional Technical Requirements
  • Excellent oral and written communication.
  • Ability to utilize multiple computer platforms and programs.
  • Ability to capture and analyze data.
  • Excellent organizational skills.
  • Must be familiar with all licensing, accreditation and regulatory requirements.
  • Ability to handle multiple tasks.
  • Ability to exercise good judgment
  • Deal effectively with conflict and good problem-solving skills.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288