Child Life Clinical Supervisor - Emergency Department

Philadelphia, PA, US, 19104

Job Type: 

Req ID: 18090

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The schedule for this position will be Monday-Friday, 8-hour day shifts.

The Child Life Clinical Supervisor provides leadership and direct day-to-day supervision of staff.  Responsible for assuring delivery of safe, efficient, cost effective, age specific child life services.  Responsible for and deploys unit strategies designed to meet defined unit and CHOP clinical, financial and quality initiatives and associated performance and outcome targets. Effectively supervises staff.

Job Responsibilities

Human Resource Management: (30%)

  • In collaboration with Manager, assists with the selection of unit child life staff, coordinates unit specific orientation and training, assuring all staff have training to match the needs of the patient population.
  • Provides supervision of staff, as assigned; including clinical supervision and developmental coaching.
  • Manages staff performance, upholding the rules of conduct and core values through coaching, counseling, goal setting, annual appraisals, and disciplinary action reports in consult with the manager.
  • Responsible for scheduling unit staff in accordance with master scheduling, collaborating with child life staffing supervisor to ensure sufficient staffing in response to staffing pattern changes, FMLA, vacancies, and holidays.
  • Approves/denies time off requests and is responsible for approving bi-weekly time sheets.
  • Participates in the development of standards of performance with department leadership.
  • Creates a unit work climate which achieves high level employment engagement as measured through department specific metrics.
  • Mentor and role models appropriate clinical practice, customer service, team work and problem solving behaviors in an environment that fosters ICARE values and the organizations service standards.
  • Implements innovative staff recognition programs that acknowledge staff accomplishment at the unit/program level in collaboration with division leadership, fostering and maintaining an environment where staff feel valued, appreciated, and recognized.
  • Assesses individual and team needs and deploys strategies that foster the succession plan for the team. 
  • Practices within a shared decision making environment, promoting staff participation on unit/departmental committees.
  • Implements and enforces hospital and departmental policies and procedures.
  • In collaboration with manager, establishes clear and consistent role and responsibilities for all child life staff within the assigned unit.
  • Builds on strengths and opportunities for the team, creating and supporting an environment that fosters teamwork cooperation, respect, and diversity.
  • Works with manager to identify and implement solutions to team needs.


Operations Management/Support: (20%)

  • Actively participates on unit committees, serving as primary point person for unit as assigned.
  • Partners with Child Life Clinical Expert and/or frontline staff to coordinate all facets of patient care planning with multidisciplinary team. 
  • Provides consultation to develop departmental standards and role models professional behaviors that promote a positive image of child life.
  • Represents and provides the child life perspective on hospital-wide committees.
  • Participates in the review, revision, and development of Policies & Procedures to reflect hospital and professional practice standards.
  • Implements systems that incorporate evidenced-based practice and professional practice standards.
  • Executes unit plans to improve patient/family experience by identifying trends, and establishing systems to improve.
  • Identifies opportunities for improvement and collaborates with manager(s) to develop an action plan to improve patient outcomes.
  • Leads regularly scheduled group meetings in collaboration with manager for assigned area.
  • Facilitates clinical supervision groups and other department committees/taskforces, as identified.
  • Leads collaborative efforts to support continuous and measurable outcomes through clinical practice, education, research/evidence-based practice, and consultation.

Job Responsibilities (Continued)

Clinical Excellence: (20%)

  • Serves as a clinical resource for other child life staff.
  • Provides expert child life services to patients and family members, including developmentally-appropriate therapeutic activities, education, procedural preparation, coping facilitation, and support as it relates to their illness and medical treatment.
  • Accurately assesses, individualizes, and evaluates plan of care based on family/patient physical, developmental, emotional, and recreational needs.
  • Delivers services founded on CHOP’s principles of Family-Centered Care, actively seeking involvement and support of patients and/or family members in the plan of care.
  • Collaborates with and communicates plan of care with interdisciplinary team members.
  • Demonstrates compliance with and precepts staff on patient care documentation standards. Implements systems that incorporate evidenced-based practice and professional practice standards.
  • Executes unit plans to improve patient/family experience by identifying trends, and establishing systems to improve.
  • Partners with Child Life Clinical Expert and frontline staff to coordinate all facets of patient care planning with multidisciplinary team. 


Quality/Process Improvement:  (20%)

  • Collaborates with department leadership team to develop and uphold plans to improve patient/family experiences which includes identifying trends and establishing systems to improve.
  • Partners with Child Life Clinical Experts and/or frontline staff to execute the action plans for measurable continuous improvement in care outcomes.
  • Ensures services meet professional standards and regulatory requirements (e.g. Joint Commission, CMS, ACLP, etc.).
  • Facilitates department unit staff surrounding development of goals, and producing and tracking measurable outcomes.
  • Assures sufficient training and supervision of staff.
  • Works collaboratively with manager to identify measureable outcomes for the team that are in line with the nursing and the enterprise strategic plans.
  • Supports evidence-based practice by leading and supporting system improvements and measuring outcomes with concise metrics.
  • Supports and resources evidence-based practice planning and implementation of educational program/projects.

Job Responsibilities (Continued)

Financial Stewardship: (10%)

  • Speaks to department financial needs and philanthropic benefits with potential donors, as needed.
  • Collaborates with department leadership and Development Department staff to provide necessary information for grant and donor proposals, as needed.
  • Partners with department leadership to identify and execute annual unit based quality improvement initiatives that result in a measurable impact on quality, cost and resource utilization.
  • Partners with the manager to assure efficient and cost effective utilization of staffing and hospital resources at the unit level for day to day operations, unit and department programming, adhering to budget constraints.
  • Ensures staff compliance to systems that promote quality, efficient and cost effective care.

Required Licenses, Certifications, Registrations

Certification in Child Life (CCLS).

Required Education and Experience

Required Education:

Bachelor’s degree in Child Development, Child Life, Psychology, Therapeutic Recreation or closely related field

Required Experience:

At least five (5) years of experience as a child life specialist

Preferred Education, Experience & Cert/Lic

Preferred Experience:                                                                                                                      

  • At least seven (7) years of experience as a child life specialist.
  • Two (2) years of experience working at a children’s hospital.                                                                                                                      


Additional Technical Requirements

  • Knowledge of infant, child, and adolescent growth and development.
  • Experience working with infants, children, and adolescents.
  • Ability to work independently.
  • Perform work according to CHOP policies and procedures, professional standards of care, and applicable laws.
  • Ability to set goals, prioritize, and achieve results in accordance with the highest standards.
  • Provides care with sensitivity and respect.
  • Understands and promotes CHOP's mission.
  • Ability to prioritize and complete duties in a timely and organized manner.
  • Works collaboratively and in a positive manner with others.
  • Ability to train and supervise staff, students, and volunteers.
  • Ability to demonstrate clinical leadership skills.


All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

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Philadelphia, PA 19146 

Phone: 866-820-9288




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