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Supervisor-Ophthalmology Outpatient Clinic-CSA

Date: Feb 7, 2018

Location: Philadelphia, PA, US, 19104

Company: CHOP

Job Description

Req ID: 15095

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

Responsible for overall operation of assigned Divisional clinic space to ensure efficient, cost effective, high quality patient care. Includes development and monitoring of operational systems, supervision of support staff, monitoring and maintenance of information systems, patient scheduling and registration, charging and cash collection, problem resolution and patient flow.

Job Responsibilities

  • Ensures service excellence in all aspects of site operations. Responsible for managing all daily operations of the site. Implements site policies and procedures.  Ensures all areas of accountability are compliant with all federal, state, and local regulatory requirements.
  • Works with nursing, physicians/clinicians and ancillary staff to ensure smooth patient flow while managing daily schedules and staff.  
  • Oversees the ordering and usage of supplies following cost control guidelines of the department and hospital.
  • Participates in recruitment, orientation, training, performance reviews and retention of staff while providing a clean and safe environment.
  • Facilitates ongoing space maintenance and repairs to maintain a safe working environment
  • Assists with registration, payment collection, posting and payment reconciliation (cash drawer) on an as needed basis.
  • Assists with scheduling patient appointments, pre-registration, benefit verification and financial counseling on an as needed basis

Required Education and Experience

Required Education:  High School/GED


Required Experience: 5 – 7 years of supervisory experience.    

Preferred Education, Experience & Cert/Lic

Preferred Education: Bachelor’s Degree

Additional Technical Requirements

  • Must possess strong understanding of practice management/medical office processes.
  • Outstanding verbal and written communication skills are required.
  • Must have demonstrated leadership experience with teams and/or projects and be able to problem solve effectively and work compatibly with physicians and other staff members.
  • Outstanding customer service skills and a commitment to patient and family centered care are required.
  • Excellent computer skills with previous experience with EHR required.


All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.


Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).


Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.


VEVRAA Federal Contractor/Seeking priority referrals for protected veterans. Please contact our hiring official with any referrals or questions. CHOP Careers Contact : Talent Acquisition Address: 2716 S. Street Philadelphia, PA 19146 Phone: 866-820-9288 Email:

Nearest Major Market: Philadelphia

Job Segment: Ophthalmic, Clinic, Medical, Patient Care, Information Systems, Healthcare, Technology