Business Ops Analyst - Abramson Building

Philadelphia, PA, US, 19104

Job Type: 

Req ID: 26341

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

In today’s complex healthcare environment, an organization’s accurate and timely assessment of performance, adaptability, agility, and ability to successfully manage constant change through access to information, analysis, and innovation can be the key to success. Delivering information in a meaningful and actionable manner will be imperative to change the business and drive performance.


This role will gather and analyze healthcare data from multiple sources to extract trends and business insights and work collaboratively with leaders and teams to improve business, clinical and operational processes. To succeed in this role, the individual should be analytical, resourceful, and an excellent communicator. The analyst's primary objective is to help the organization understand all areas of business and operational performance in an effort to promote organizational effectiveness and streamline processes.


The analyst will often serve as the primary liaison with administrative leaders and must possess and demonstrate impeccable communication, teamwork, problem-solving, execution, and follow-up skills. The analyst will work with teams of various sizes in the development of robust project plans that detail scope, specific actions, accountable parties, deliverable timelines, and communication / training specifics for key projects and initiatives both within the team and across the institution.

Job Responsibilities

Data Analysis and Reporting

  • Analyze and interpret data to identify trends, patterns and opportunities to assist with decision making, communicate analytic insights and make recommendations
  • Develop and maintain reports in alignment with strategic initiatives
  • Produce, publish and distribute scheduled and ad-hoc reports for publication

Process Improvement

  • Support operational business initiatives, serving as a conduit between clinical / operational leaders and improvement and data teams
  • Identify and implement process improvement strategies in conjunction with improvement advisors and project managers

Project Support

  • Manage project timelines and deliverables and assist in development and implementation of support plans
  • Facilitate, present and explain data / information and collaborate with stakeholders
  • Assist in the creation and use of related tools, systems and metrics
  • Assist in the promotion, sharing and education of related best practices
Job Responsibilities (Continued)
Job Responsibilities (Continued)
Required Licenses, Certifications, Registrations
Required Education and Experience

Required Education: Bachelor’s degree.


Required Experience:

  • Three (3) years of process improvement or data analysis experience.
Preferred Education, Experience & Cert/Lic

Preferred Education: Master’s degree in Business, Healthcare Administration, Analytics, Statistics or related field.


Preferred Experience:

  • Previous experience in a healthcare related environment.
Additional Technical Requirements
  • Advanced proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)
  • Advanced proficiency with data analysis and visualization tools and practices.
  • Intermediate proficiency with process improvement tools and methodologies.
  • Basic knowledge of accounting, billing and finance principles.
  • Excellent verbal and written communications skills
  • Excellent time management skills
  • Excellent organizational skills
  • Strong critical thinking / problem-solving skills
  • Strong project management skills
  • Strong analytical skills
  • Ability to collaborate with stakeholders at all levels
  • Ability to maintain confidentiality and professionalism
  • Ability to work independently with minimal supervision
  • Ability to gather, analyze and make recommendations/decisions based on data
  • Ability to influence others to accomplish tasks outside of the direct span of control
  • Ability to convey complex or technical information in an easy to understand manner

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288




Nearest Major Market: Philadelphia

Job Segment: Medical, Patient Care, Data Analyst, Project Manager, Healthcare Administration, Healthcare, Data, Technology