Autism Integrated Care Program Manager

Philadelphia, PA, US, 19104

Job Type: 

3440 MKT - 3440 Market St Specialty Care Req ID: 27952

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Autism Integrated Care (AIC) Program is comprised of psychologists, developmental pediatricians, psychiatrists, neurologists, nurse practitioners, social workers and others from multiple departments and divisions. The AIC receives a high volume of referrals and optimized service delivery is essential. The Program Manager serves as the liaison between the AIC Program and departments across the enterprise. The Program Manager works with the AIC Shared Governance Committee to identify areas in need of quality improvement and initiates communication with the appropriate teams to resolve issues as they arise. The position requires the management of day-to-day clinical and administrative operations of the Center.  

Job Responsibilities
  • Serve as the Administrative lead for the AIC Shared Governance Counsel.  
    • Work with the Clinical Chair of the Committee to develop and implement a Strategic Plan and accomplish agreed upon goals. 
    • Provide administrative support to the Counsel, organizing agendas, materials and follow-up actions in coordination with the Clinical Chair.
    • Work with the Clinical Chair to track metrics and develop required reports
    • Establish strong communication amongst all members of the AIC Shared Governance Committee including DCAPBS, Developmental Pediatrics, Neurology and the Center for Autism Research (CAR).
    • Work with the Clinical Chair, Development and other key participants to facilitate presentations for potential funders to the Program. 
  • Partner effectively with all involved clinical services (including but not limited to DCAPBS, Developmental Pediatrics, and Neurology) and families and develop solutions to operational issues as they arise.
    • Identify areas of improvement and serve on QI project teams.
    • Periodically survey families’ experiences to specify intake processes in need of improvement. Address any parent complaints accordingly.
    • Collect data monitoring intake statistics to capture wait times for all appointment types to assure smooth operations.
  • Manage the day-to-day clinical and administrative operations of the AIC Program and the Access Center.
    • Supervise AIC intake coordinators.
    • Ensure all staff involved with access for ASD patients have information and resources needed to provide appropriate service and information to families.
    • Triage all referrals to and from the AIC Center to ensure appropriate service delivery.
    • Build and modify AIC Center schedule templates in EPIC.
    • Manage budget. 
    • Partner with financial and insurance teams at CHOP to assure that AIC services are properly billed.
    • Ensure that data is collected and reported correctly.
  • Develop and monitor key performance indicators to quantify team quality and productivity.
    • Pinpoint areas in need of improvement through routine check-ins with clinical and administrative teams.
    • Collect relevant data, summarize findings, and communicate them to appropriate team members as part of QI endeavors.
    • Work closely with providers to ensure schedules are full and meet Division/Department productivity expectations.
  • Serve as liaison between the AIC Program, departments across the hospital and the Community to manage information and the flow of patients to and from the Center.
    • Act as primary point of contact for inquiries related to the AIC Access Center for all CHOP departments, external agencies and the community.
    • Serve as a Representative of AIC Program and the Access Center at internal and external meetings.
    • Lead or collaborate on Special Events that involved Autism.
Required Education and Experience

Required Education: Bachelor’s Degree


Required Experience: Two (2) years of progressive management experience

Preferred Education, Experience & Cert/Lic

Preferred Education: Master’s Degree


Preferred Licenses/certificates/registrations: Social Work or Nursing

Additional Technical Requirements
  • Critical analysis and problem solving skills.
  • Emotional Intelligence
  • Proven leadership abilities
  • Ability to work collaboratively through consultation with other healthcare team providers.
  • Ability to work with data to analyze systems and develop action plans
  • Ability to initiate and maintain clear communication within AIC Program, across the   enterprise, and with families
  • Ability to successfully handle confidential materials according to HIPAA regulations
  • Experience with Redcap, Excel, PowerPoint, Word and EPIC strongly preferred

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288




Nearest Major Market: Philadelphia

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