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Assistant Director Donor Relations

Philadelphia, PA, US, 19107

Job Type: 

1300 MKT - Wanamaker Building Req ID: 27630

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Assistant Director, Donor Relations and Stewardship reports to the Associate Director of Donor Relations and Stewardship and composes, produces, delivers and records stewardship documents to keep donors informed about how their contributions advance the mission and annual goals of Children’s Hospital of Philadelphia. S/he manages  hospital giving society membership, stewardship, and recognition. Plays a pivotal role in the drafting and production of Endowment Reports. Assists with Philanthropy and/or Annual Report production and donor wall updates, including managing all donor lists. Tracks and manages all physical recognition and maintain policies and procedures for naming objects or spaces throughout the Hospital Network.

Job Responsibilities

Recognition

  • Manage donor recognition lists in Philanthropy Report, which requires communication with Development Services and management of list review by frontline fundraisers. Ensure accuracy and timely production
  • Manage all recognition and content updates to electronic donor wall
  • Manage updates to Chairman’s Circle Wall
  • Manage yearly updates to Endowed Chair Wall. Manage Donor Relations oversight of recognition design phase. Order recognition plaques and signage and follow production through to completion, interacting with vendors and CHOP staff as required. Install plaques on patient units. Supervise recognition installations as needed
  • Maintain policies and procedures around physical recognition
  • Document and record existing named objects or spaces and recognition opportunities. Help manage the recognition conversion into SalesForce
  • In partnership with the Campaigns team, lead the naming and recognition efforts for the new King of Prussia hospital

 

Endowment Reporting

  • Assist with the drafting and production of annual endowed chair and endowed fund reports
  • Manage the coding and updates to endowment records in DonorForce
  • In partnership with Marketing, develop the design and content of the annual endowment folder
  • Partner regularly with Finance and Research Finance on all questions and updates related to endowment stewardship

 

Stewardship 

  • Produce stewardship and recognition reports and queries
  • Assist with the narrative composition, production and mailing of annual endowment reports. Maintain records of endowments in CRM
  • Manage annual fall stewardship mailing project (help select design, organize support staff to help with addressing and stuffing of cards, work with DODs to identify Founders members who should receive personalized cards, manage mailing list, organize hospital card sign-a-thon when appropriate)
  • Manage drafting and production of post-event email communications
  • Manage stewardship process for signature events (draft correspondence, create custom letters as needed, pull mailing lists, segment recipients as appropriate, manage signature process among frontline fundraising staff, ensure mail is delivered in a timely fashion and records are appropriately updated in database of record)
  • Manage or assist with new stewardship initiatives as assigned

 

Giving Societies

  • Manage composition, production, and mailing of welcome packages to Founders and 1855 Society members
  • Oversee membership updates in database of record
  • Assist with giving society event planning and staffing
  • Draft and manage production and delivery of special stewardship efforts to giving societies as needed

 

Donor Relations

  • Draft and proof gift agreements
  • Write and/or proofread a variety of materials (correspondence, stewardship reports, stories, etc.)
  • Assist with writing and production of Philanthropy Report and/or Annual Report
  • Help answer emails sent to giving@email.chop.edu
  • Assist with day-to-day operations of the donor relations program
     
Job Responsibilities (Continued)
Required Education and Experience
  • Bachelor’s degree
  • At least five (5) years of experience
Preferred Education, Experience & Cert/Lic

Preferred Education: Bachelors of/in English, Journalism, Communications, Liberal Arts or a related field.

 

Preferred Experience: At least seven (7) years’ experience.  Professional writing experience. Experience in Development Communications writing is highly desirable.

Additional Technical Requirements
  • Demonstrated understanding of fundraising and the role of stewardship in cultivating future gifts to an organization.
  • Proven skills in writing and editing
  • Excellent grammar and word usage.
  • Ability to translate medical or scientific information into lay language is helpful.
  • Ability to interact professionally and deal effectively with donors and all levels of Hospital personnel.
  • Accuracy and attention to details.
  • Organizational skills involving administrative processes
  • Ability to work as an integral part of a fundraising team.
  • Computer literacy including Microsoft Office a requirement with knowledge of Raiser’s Edge helpful. 
  • A sincere appreciation for people and how they are each uniquely motivated.
  • Poised and engaging, empathetic communications style based on natural warmth and enthusiasm.
  • Fast-paced and results oriented with the ability to work in a timely manner with multiple deadlines and competing requirements.
  • Strong written, presentation, verbal, organizational, and interpersonal skills; demonstrated ability to relate well to individuals from diverse backgrounds.
  • Demonstration of good judgement, professionalism and the highest standards of ethical conduct.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288 

Email:TalentAcquisition@email.chop.edu

 

 

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