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AVP Emerging Technology and Transformation

Philadelphia, PA, US, 19107

Job Type: 

1300 MKT - Wanamaker Building Req ID: 27446

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The AVP Emerging Technology and Transformation has strategic input, oversight, and executive authority over the portfolio which will focus on 5 key areas:  

 

  • Emerging Technology- Track and trend advances in process, system or device technology.  Research the impact on healthcare, pediatrics and applicability to academic medical centers.  Provide education and awareness to the CHOP enterprise
  • Architecture & Platform Design- Ensure CHOP’s architecture and platform design remains nimble, flexible and solution oriented to accommodate ever changing technologies.  Expand this thinking beyond the electronic medical record and clinical devices.  
  • User Service and Support- Investigate and partner to implement services and support that focuses on user experience.  Partner with clinical and operational leaders on human factors, process engineering and workflow elements for technology.
  • Digital Innovation and Integration- Monitor digital space for innovation and integration opportunities.  Advance digital health platform footprint, including functionality, utilization and interoperability.  Foster industry partnership strategies and relationship management to build an innovation pipeline.
  • Partnering to Develop Solutions- Facilitate IS leaders and staff through innovation practices, development standards and lifecycle management.  Build a space and outlet for creative development.  Collaborate with other departments fostering and sponsoring innovation. 

 

The leader of this portfolio will report to the CIO and will possess both technical, leadership and communication capabilities.  These capabilities are technical thought leader, translation of IS to operations and navigating IS silos.  Additionally, they will work to implement and deliver solutions, push technology innovation and create sandbox space for people/teams to dedicate time.  The leader will most importantly partner with the other leaders of the IS Executive committee, CHOP operational leaders, clinicians, and patient facing groups, to shift technology to the forefront of planning and partner alongside of key stakeholders.

 

The AVP serves as an influential business leader and change agent, exercising strong communications and collaboration skills that support an integrative matrix-based organizational model.  The AVP maintains up-to-date knowledge of technology products, standards, industry trends, emerging technologies, benchmarking and best practices.

 

This position has high interaction and visibility with the CEO, COO, CSO, CIO, Innovation and Entrepreneurship, and executive and front-line Hospital management, Division Chiefs and Chairs, patient/family relations, corporate services, research institute, government affairs, CHOP affiliates, and IS leadership.
 

Job Responsibilities

1.    Strategic Thinking and Leadership

  • Provide overall strategic direction and management of the governance, funding and delivery of services by the Emerging Technology and Digital Innovation teams.
  • Lead a strategic shift and pivot towards innovation in healthcare that will extend the digital reach of CHOP with technologies such as 
    • Artificial Intelligence and Machine Learning
    • Modern Cloud technologies and quantum computing
    • Data Visualization tools
    • Collaboration and Self-service tools
    • Virtual/Augmented reality
    • Mobile Technologies
    • Telehealth, Population health, and predictive analytics.
  • Holds leadership roles in varying capacities of executive, operational, and clinical governance committees.
  • Collaborate with peers and leaders to support the strategic plan and initiatives for Emerging Technology and Digital Innovation portfolio.  Communicates the linkage of organizational vision, innovation, and strategies to the cross functional teams.
  • Develop and provide data for strategic planning processes and measure progress.
  • Models accountability, creativity, resourcefulness, energy, passion, leadership, integrity, honesty, and team building.

 

2.    Emerging Technology and Digital Innovation

  • Oversee strategic and enterprise-planning activities as it relates to all areas of Emerging Technology and Digital Innovation teams, representing the business and clinical needs for the supported areas of responsibility.  
  • Combine expertise from across the organization to rapidly prototype and test new technologies in support of enterprise initiatives and strategies.  Execute strategies with the intent that the technologies will improve patient care and may represent an opportunity for intellectual property and commercialization.
  • Champion and build capacity in leading edge technologies, focusing on automation and continuous process improvement.

 

3.    Workforce Planning and Management

  • Advance the recruitment and development of leaders and staff, to support high-performing, innovative, empowered, and efficient teams
  • Oversee the prioritization and utilization of resources to support project and operational needs.   Regularly assess the organizational structure of the teams and determine if the clinical and business needs of the supported areas of responsibility are being met.  Develop alternatives as needed and with the approval of the COO and CIO, communicate and implement them.  
  • Further the enhancement of employee and stakeholder satisfaction through measurement, trending performance, and implementing strategies for improvement.
  • Oversee marketing and communications efforts to increase support for emerging technology and digital innovation across the organization
  • Increase innovation  support in key areas that benefit clinical operations 
  • Oversee efforts to motivate and retain staff and provide training and development opportunities for staff to meet advances in technology and achieve operational excellence
  • Maintain and update IS career ladders and ensure current job descriptions for each position 
Job Responsibilities (Continued)
  • Facilitate an environment in which all employees are encouraged and supported so that they perform at their highest level.  Oversee departmental performance management processes so that employees receive ongoing feedback and developmental coaching.
  • Collaborate with the leaders, project managers and staff to maintain a culture that supports employee retention and satisfaction. 
  • Collaborate with all department leaders to develop, document and monitor adherence to IMPACT performance goals.  Assist with ensuring that employee evaluations are accurate, on time and consistent with the job descriptions. 
  • Regularly assess the organizational structure of the teams and determine if the clinical and business needs of the supported areas of responsibility are being met.  Develop alternatives as needed and with the approval of the COO and CIO, communicate and implement them.  
  • Ensure employee and stakeholder satisfaction are being measured, performance maintained and results communicated appropriately. 

 

4.    Governance and Oversight

  • Oversee strategic and enterprise planning activities as it relates to Emerging Technology and Digital Innovation, representing the clinical and business needs for the supported areas of responsibility.  
  • Recommend and create governance and oversight committees as needed;
  • Partner with clinical and business leaders to define committee scope, goals, and membership;
  • Together, with the CIO, establish committee reporting relationships and authority.

 

5.    Performance, Project and Change Management

  • Develop and regularly communicate performance metrics (dashboards, key indicators, etc.) to relevant clinical and business leaders regarding activities within responsibility areas.
  • Lead and enforce effective change management processes to ensure successful use and adoption of new tools and processes.
  • Coordinate with clinical and operational leadership to ensure relevant decisions are timely and effective.   Implement agreed upon program methodologies and tools, providing leadership and influence over the selection and implementation of those tools.
  • Coordinate within Information Services to develop comprehensive, quality architectures, methodologies and strategies to support implementation and on-going operations.
  • Ensure current, accurate documentation to support operation and maintenance of the systems and related training. 
  • Manage the System Development Life Cycle (SDLC) for applications including requirements, process documentation and management of user relationships
  • Align projects to the institution’s strategic priorities and customer requirements through the project initiation processes
  • Jointly manage projects with the PMO, typically functioning as the IS Sponsor
     
Job Responsibilities (Continued)


6.    Financial Planning, Vendor Management and Optimization

  • Oversee and provide input into the strategic budget, annual IS Budget process and 7-year capital budget.
  • Track all capital and operating budgets. 
  • Ensure fiscal responsibility within all teams for area of responsibility 
  • Oversee management of cost centers using designated financial tools and variance reporting
  • Collaborate with Supply Chain and third parties to develop strategic vendor partnerships for arears of responsibility
  • Negotiate initial contracts in cooperation with Supply Chain to maximize CHOP’s service and minimize cost
  • Review contracts on a regular basis and renegotiate terms as needed to align with current requirements
  • Maintain relationships with strategic vendors to maximize CHOP’s position

 

7.    Regulatory and Compliance 

  • Conduct job responsibilities in compliance with CHOP policies and procedures.
  • Actively support implementation of Information Security standards and requirements 
  • Follow CMS, State and local laws, JCAHO standards and other appropriate agencies rules and regulations.
     
Required Education and Experience

Required Education:  Bachelor’s Degree

 

Required Experience: 

  • Minimum of ten (10) years’ experience in healthcare operations or information systems.
  • Prior experience in managing an innovation program.
  • Prior experience in applications operations and support including construction of the service and on-going execution of the services.
     
Preferred Education, Experience & Cert/Lic

Preferred Education:  MBA

 

Preferred Experience:  Project/program management training and/or experience

Additional Technical Requirements
  • Extensive knowledge of the theory and practice of information management, human resources, finance, project management and hospital operations
  • Extensive knowledge of the theory and practice of project management as it applies primarily to coordination and control of resources and multiple projects
  • Familiarity with the scope of the enterprise, the enterprise plan, project challenges and resource capabilities sufficient to judge the appropriate boundaries and interaction points of the various teams within the project
  • Ability to create a high degree of trust between oneself and the various application users, and the capability to act as the interface between these user communities and the project teams involved in the project
  • Has the experience, vision, authority and seniority that is commensurate with the significance of the business program and project complexity
  • Have analytical and business knowledge to determine the impact of requested changes and to thoroughly understand the reasons behind requests
  • A background in varied computer platforms and operating systems is required. Experience with Electronic Health Record (EHR), cloud providers and SaaS models, VMware, etc. is preferred.
  • Exhibit excellent analytical skills, the ability to oversee multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
  • Must be a critical thinker, with strong problem-solving skills.
  • Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate concepts to technical and nontechnical audiences.
     

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288 

Email:TalentAcquisition@email.chop.edu

 

 

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