LCSW or LPC Operations Assistant Manager

Mays Landing, NJ, US, 08330

Job Type: 

Req ID: 26336

Shift: Any

Employment Status: AF - Active - Regular - Full Time 

Job Summary

Supports the operations of the Children’s Intensive Emotional and Behavioral Services (CIEBS) in conjunction with Operations Manager and Medical Director of CIEBS.  Serves as primary backup to the Operations Manager when not present on site.  Provides and supports administrative and clinical leadership in the range of CIEBS programs and services. Provides supervision either directly or indirectly of all direct care and clinical staff in the various programs. Provides ongoing staff training and development opportunities. Provides direct patient care including individual, group and family psychotherapy.  Provides administrative oversight for direct care and clinical care staff including Social Workers, Professional Counselors, Board Certified Behavior Analysts, Nurses, Learning Specialists, Behavior Specialists and Behavior Assistants/drivers.                                                                                                                                                                 

Job Responsibilities

1. Supports the operations of all CIEBS programs and services.

  • In conjunction with Operations Manager and Medical Director provides for on-going review of patient treatment by staff, develops standards of care utilizing evidenced based practices and ensures adherence to established care standards.
  • Accountable for detailed operational schedules related to all of the various programs functioning and regulatory requirements.
  • Supports and provides leadership in team meetings and established communication forums to ensure an adequate flow of information within and between programs.
  • Supports and provides clinical supervision to clinical staff and supervision of direct care staff involved in the daily care management of patient behaviors.
  • Oversees the maintenance of the various programs intake, admission, transition, and discharge patient databases.
  • Supports the achievement of productivity standards as established by the CIEBS Operations Manager, CIEBS Medical Director and Departmental Leadership

2. Supports and ensures execution of regulatory and Joint Commission changes as well as quality and safety initiatives, promoting standards of excellence and best practices in patient care.

  • Supports Operations Manager to updates policies and procedures as needed and assists in their implementation.
  • Review and revise program documentation for regulatory compliance
  • Utilizes chart reviews and QI processes to monitor and collect performance data on level of compliance with CHOP and regulatory standards as well as program outcomes and procedures
  • Collaborates with the Operations Manager and Medical Director to develop, implement and evaluate evidence-based treatment interventions that reflect and extend best practices in partial hospital treatment programs.
  • Collaborates with the Operations Manager, Medical Director and Department CQI committee to develop, implement, and evaluate patient safety and quality improvement projects on an ongoing basis.
  • Participates in CIEBS Committees and assists with special departmental projects.
  • Contributes to the design and maintenance of a data collection and retrieval systems that yields valid, reliable data for research activities and patient follow up and outcome data.

Job Responsibilities (Continued)

3. Supports Billing & Financial Operations in conjunction with the Operations Manager.

  • Monitors monthly revenue and financial performance
  • Supports program budget in conjunction with departmental leadership
  • Supports oversight and ensures programs accounts payable are paid
  • Supports evaluation of expenses within established budget.
  • Ensures support for the purchase, distribution and use of supplies.

4. Supports a work environment that reflects teamwork, safety, learning and service excellence.

  • Assists in promoting teamwork and cross training of work related skills.
  • Ensures efficient workflow and assigns duties appropriately
  • Assists Operations Manager in ensuring appropriate staffing in all areas. Promotes a workplace culture of individual accountability and initiative.
  • Develops curriculum and materials that enhance the knowledge and skills of staff to work with and treat program patients and their caretakers.
  • Promotes policies and procedures that reflect a commitment to safety for patients and staff.  Ensures that staff receives training and maintains certification in Nonviolent Crisis Intervention.
  • Develops and maintains working relationships with other community providers, agencies, schools and regulators.
  • Provides individual, group and family psychotherapy and coordinates care with other providers.
  • Provides training and consultation on a variety of behavioral health and safety related topics
  • Meets with various individuals in the community to promote the CIEBS, cultivate referrals and stay informed about events that could affect the program or CHOP.

Job Responsibilities (Continued)

5.Provides clinical oversight of skilled biopsychosocial assessments and collaborates with care team in order to provide quality comprehensive treatment to patients and families.

  • Supervises the intake, admission, transition and discharge processes of the CIEBS services
  • ·Organizes clinical workload for clinical staff and sets priorities based on patient care and program team needs. 
  • ·In conjunction with the Operations Manager and Medical director evaluates the effectiveness of professional services and adjusts/redefines goals and modalities as indicated. 
  • ·Adheres to medical-legal reporting requirements.
  • Provides clinical coverage, supervision and oversight for the Extended Day Program.
  • Leads/co-leads at least one major operational function for the program and is responsible for planning, development, implementation and evaluation of that activity.
  • Provides oversight of staff in the CIEBS and the Extended Day Program and serves as the primary backup in the absence of the CIEBS Director.
  • Trains staff in advanced clinical practice, provides in-service education for program staff and, when appropriate, serves as a field instructor or preceptor for students.
  • Recognizes professional strengths and areas for growth in self and others and is accountable for development and enhancement of personal professional practice skills and staff development.
  • Completes timely and ongoing utilization review for patients with private insurance attending programs within the CIEBS
  • Provides ongoing supervision of clinical assistant/drivers and completes performance evaluations.
  • Assures that transportation services are safely operated and that patients arrive and depart in a timely manner.

Required Licenses, Certifications, Registrations

Clinical license (“LCSW”) or (LPC) from the New Jersey State Board of Social Work Or Board of Marriage and Family Therapy.

Required Education and Experience

Required Education: Master’s Degree in Social Work or related field of study.


Required Experience: At least five (5) years of experience with at least two (2) years of supervisory experience.

Additional Technical Requirements

  • Knowledge of typical and atypical child development and related areas.
  • Knowledge of child psychopathology.
  • Knowledge of therapy and psychological assessment techniques with children and families.
  • Applied clinical work with children: proficient in individual, group, and family therapy modalities.
  • Knowledge of behavioral methodology and principles.
  • Ability to communicate verbally and in writing in English.
  • Ability to direct and motivate staff teams.
  • Critical analysis and problem solving skills.
  • Ability to work independently.
  • Ability to work collaboratively with other health care team providers.
  • Ability to develop trusting relationships with patients, families and staff.
  • Ability to work with sensitivity to cultural diversity and assists staff in understanding this diversity.
  • Ability to identify community resources for families and advocate on their behalf.
  • Ability to present self with professional approach and appearance with high level of emotional maturity.
  • Ability to learn public health policy and health care legislation and respond to it as a family advocate.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

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Philadelphia, PA 19146 

Phone: 866-820-9288




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