Supply Chain Operations & Program Manager KOP

King Of Prussia, PA, US, 19406

​Location: LOC_KOP_HOSPITAL-King of Prussia Hospital 

Req ID: 222291

Shift: Days

Employment Status: Regular - Full Time 


Seeking Breakthrough Makers   

Children’s Hospital of Philadelphia (CHOP)—named America’s 2022 Best Large Employer by Forbes—offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. 


CHOP’s Commitment to Diversity, Equity, and Inclusion 

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. 

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply. 

Job Summary

The Program & Operations Manager KOP Campus will be responsible for supporting Supply Chain Operations for the Middleman Family Pavilion (hospital inpatient units, peri-op, and emergency departments), Specialty Care Center (SCC), and Urgent Care (UC) on the King of Prussia Campus.  The role is heavily matrixed with direct reporting to System Director of Sourcing & Contracting and strong-dotted line to the KOP Hospital Director of Operations.


This role assists leaders and staff on KOP Campus by serving as a liaison to Supply Chain Management and providing support for all aspects of Supply Chain Management in alignment with organizational strategic goals. The role will require close partnership with all Supply Chain disciplines, including Procurement, Contracting, Inventory Management, & Value Analysis, and will require collaboration with many CHOP departments, including Nursing, Facilities, Legal and Compliance, and various other CHOP support services.  The role will establish trusted relationships with KOP Campus leaders and stakeholders and leads local initiatives as defined.


The Program & Operations Manager KOP Campus ensures compliance to processes related to procurement, contracting, and materials inventory management.  They will identify and implement opportunities for improvements to KOPH site operations and will partner internally and externally to improve supplier relations. The Program & Operations Manager KOP Campus will track metrics related to the Service Level Agreement and report out to KOP leaders on a regular cadence. 


This role educates new leaders and staff to ensure that departmental objectives are met regarding customer service and supply chain best-practices. They work to foster and promote a collaborative team within and across functional lines to achieve world-class performance.

Job Responsibilities

  • Strategy
  • Works with Supply Chain leaders/staff and KOP leaders to align and implement strategic plans for the Supply Chain operations at KOP.
  • Keeps abreast of industry best practices related to healthcare SC.  Is informed and knowledgeable of industry trends that could impact supply availability or supplier service performance, i.e., supply and equipment innovations, Group Purchasing Organizations, developments in the supplier community, supply resiliency, CPI/PPI, and world events.
  • Communicates the vision and priorities of the department to leaders and stakeholders at KOP
  • Establishes metrics and goals to track progress of Supply Chain and local KOP initiatives.
  • Leads medium to large projects as needed and serves as a Subject Matter Expert advisor to departmental leaders.
  • May serve as the Supply Chain Safety leader. On a rotational basis, manages the daily safety huddle and reports out on CHOP Daily Operations Huddle.  Covers weekly on-call rotation to coordinate and respond to emergency events or operational issues and respond to leadership concerns.
  • Budget Formulation/Management
  • Works with SC and KOP leaders to forecast, develop, and manage SC and non-labor expenses to targeted budget.  Budgetary responsibility exceeds $2.7M

Job Responsibilities (Continued)

  • Operational Management
  • Develops specific departmental goals, standards, and objectives which directly support the strategic plan and vision of CHOP, KOP and the Supply Chain program.
  • Develops clear channels of communication with SC & KOP leaders and key stakeholders to facilitate open, transparent, and effective communications and promoting safety behaviors.
  • Responsible for continual process improvements related to productivity, customer service, and expense reduction
  • Tracks key performance metrics
  • Works jointly with suppliers and internal clients to improve integrated processes
  • Influences internal clients to adhere to policies and best practices
  • Influences behavior related to spend optimization
  • Coordinates critical supply activities
  • Takes necessary action for product conversions, recalls, or supply interruptions to mitigate impact on patient care or safety.
  • Is responsible for KOP specific supplier relationships and escalates issues to the appropriate Supply Chain team as needed
  • Facilitates & coordinates activities with CHOP Value Analysis team
  • Ensures receiving or delivery issues are resolved, escalating as needed
  • Supports Procurement and Contracting processes
  • Serves as the subject matter expert for KOP leaders and staff for any procurement or contracting issues, escalating as needed.
  • Coordinates or conducts training for KOP leaders and staff on SC systems, including, WorkDay, Coupa, Par Ex & Qlik
  • Supports KOP leaders with capital equipment planning and submission
  • Promotes and supports effort related to CHOP’s Supplier Diversity Program.

Job Responsibilities (Continued)

  • Oversees and supports Logistics for KOP
  • Acts as an internal consultant providing guidance and support to internal customers and Materials Distribution Team to ensure efficient movement supplies and equipment within CHOP network as needed.
  • Responds to customer complaints in a timely fashion and takes necessary action to rectify problems
  • Responsible for effectively forging professional relationships within KOP and across Supply Chain
  • Rounds and meets with leaders and key stakeholders to obtain feedback, establish goals, set priorities, and provide follow up
  • Manages suppliers to ensure compliance to CHOP policies
  • Collaborates with Supply Chain colleagues, including Materials Distribution Team, Receiving, Mailroom, Copy Center, Value Analysis and Procurement & Contracting
  • Personal, Team & Strategic Growth
  • Supports the development and achievement of professional and personal goals for supply chain staff and self.  Enables employee development and growth by building out individual skills, knowledge, and experience to ensure team members can effectively help each other and maximize the team’s collective ability to advance defined objectives.
  • Establishes and implements Supply Chain best practice policies and standards and benchmarks within healthcare and industry.
  • Effectively recruits, orients, develop and retain a talented and diverse workforce.
  • Models CHOP’s ICARE values. Holds others accountable for living these values.

Required Education and Experience

Required Education:

  • Bachelor's Degree

Required Experience: 

  • At least three (3) years in Supply Chain or Procurement operations.
  • At least three (3) years management or project management experience

Preferred Education, Experience & Cert/Lic

Preferred Education:

  • Master's Degree

Preferred Experience: 

  • At least five (5) years of Supply Chain or Procurement experience
  • At least five (5) years of progressive management experience
  • Change management expertise – black belt or similar certification

Additional Technical Requirements

  • Knowledge of supply chain operations, including procurement, logistics, ERP applications, reporting & analytics.
  • Knowledge of Value Analysis process in a healthcare environment is preferred.
  • Possesses excellent communication skills at multiple levels of the enterprise.  Ability to prepare and present presentations and financial analysis to senior leaders.
  • Able to motivate and facilitate teams to successful resolution of challenging issues.
  • Excellent project management skills, knowledge, and experience. Ability to effectively interact and collaborate successfully with people of all levels in a matrixed organization.
  • Strong problem solving and troubleshooting skills; detail oriented and hands-on performer.
  • Experience leading cross functional teams in complex activities across departmental and entity boundaries.
  • Develop and promote creative and critical thinking to develop compelling and innovative strategies.
  • Ability to establish and maintain a high level of stakeholder trust and confidence
  • Ability to delegate, monitor, and direct work effort and requirements.
  • Ability to work under pressure and multi-task with composure and resilience.
  • Ability to handle ambiguity and adjust to meet demands.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community.  As a condition of employment, professionals working onsite—at any CHOP location, for any portion of time—must be vaccinated for COVID-19. Learn more. 

CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons.  Start dates may be delayed until candidates are immunized or exemption requests are reviewed.  

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Nearest Major Market: Philadelphia

Job Segment: Patient Care, Urgent Care, Project Manager, ERP, Pediatric, Healthcare, Technology