SCC Ops Performance Specialist - 23029

King Of Prussia, PA, US, 19406

Job Type: 

Req ID: 26337

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The SCC Operations Performance Specialist is responsible for managing the performance and the overall utilization of the SCC PA sites.  This role will be responsible for refilling available space with providers in partnership with the specialties. The specialist must be skilled in problem solving through Quality Improvement methodologies and consolidate many sources of information into concise reports.  The specialist must balance the needs of the sites with those of the specialties from a patient/family perspective, and act as the point person to communicate to all stakeholders. This role will have a matrix reporting relationship with both accountability to the hospital and practice leadership teams, and will play an integral role in enterprise planning related to the SCC PA sites. The organizational structure includes complex dependencies from patient/family, ambulatory, and physician practice perspectives.  The SCC Operations Performance Specialist’s goal is to ensure the SCC PA sites have the proper provider staffing to meet patient needs and efficiently fill available space within the given system constraints.

Job Responsibilities

1.    Monitors and optimizes performance of the PA SCCs

  • Creates and reviews reports to monitor effectiveness of operations: reserved and utilized space, patient flow, and provider and staff satisfaction.
  • Works with SCC staff to develop and implement changes that will enhance performance of operations, including partnerships with IS, Facilities, Environmental Services, and Supply Chain to ensure optimal use of space, equipment, and supplies. 
  • Implements tools and processes to create visibility into the unreserved space at the sites.
  • Develops and implements standardized practices for requesting, filling, and releasing space at the SCCs.


2.    Demonstrates basic knowledge of quality improvement (QI) methodology and project management (PM) tools to optimize site utilization

  • Systems thinker; understands how components of a business interact and applies the CHOP Improvement Framework in building appropriate workflows
  • Leverages QI/PM tools to communicate new processes
  • Performs technical aspects of project management (process mapping, project planning, data collection, analysis) and leverages appropriate QI and PM tools
  • Develops new workflows and processes in a complex, ambiguous environment


3.    Facilitation and Communication:  Works to ensure appropriate communication and integration with all CHOP departments and physician practices.

  • Coordinates the physician activity to request, fill, and release space at the PA SCCs 
  • Recommends various strategies to help manage site utilization, and actively discusses with the physician practices to coordinate action planning to help achieve site and divisional goals
  • Involves the appropriate stakeholders in decision making, takes a collaborative approach, and works well with many stakeholders (CHCA, CSA, CHQA, Facilities, IS, Supply Chain, other SCC sites, Strategy, etc.)



4.    Additional activities/responsibilities as assigned

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations

Required Education and Experience

Required Education:

  • Bachelor’s Degree


Required Experience:

  • Minimum of three (3) years of professional experience in a health care setting.
  • Previous experience with quality improvement, data collection methods, and analytic methods.

Preferred Education, Experience & Cert/Lic

Preferred Licenses/certificates/registrations: Certificate in quality management (CPHQ, CQM, ASQ certification, Six Sigma, Lean)

Additional Technical Requirements

  • Familiar with Statistical Process Control
  • Familiar with change management concept and techniques
  • Advanced problem solving skills to develop creative, proven strategies to resolve complex issues and problems to optimize utilization of the site
  • Strong analytical skills and fluency with Excel
  • Basic fluency with Epic reports and templates
  • Strong knowledge Epic scheduling and registration
  • Strong knowledge of 3rd party reimbursement
  • Ability to interact professionally in complex and sometimes emotionally charged situations
  • Ability to function efficiently and professionally with minimal supervision
  • Ability to prioritize concurrent tasks
  • Ability to quickly learn new procedures
  • Self-starter, highly motivated, inquisitive mind (constantly challenging the status quo)
  • Proficiency using Microsoft Word, Excel, PowerPoint and Visio 
  • Customer service skills
  • Effective verbal and written communications skills
  • Ability to quickly learn the nuances of a SCC and local contingencies
  • Ability to understand the nuances of physician practices (Specialty) contingencies

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

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Philadelphia, PA 19146 

Phone: 866-820-9288




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