Our Values (ICARE)

At Children’s Hospital of Philadelphia (CHOP), we’re committed to making breakthroughs for children every day. We do this through our focus on family-centered, safe and high-quality care, innovative research and quality professional education. Our values support our mission and empower every employee to contribute to advances in care and service, whether large or small. 

We embrace the following values as we partner with the children and families we serve. 

  • Integrity
  • Compassion
  • Accountability
  • Respect
  • Excellence


Service Standards

Everyone who works at CHOP fosters an environment where families feel welcome, respected and confident that their child is receiving the best care. In this environment, employees can flourish, feel valued and contribute to making new breakthroughs for children. Our standards of service guide us through our roles each day: 

  • Be present, physically and mindfully
  • Communicate clearly
  • Practice with a questioning attitude
  • Take ownership to solve problems
  • Support each other
  • Apologize with empathy and without blame
  • Show care through tone and non-verbal communications
  • Express thanks, appreciation and admiration